Collection Analyst

Wood

. Manage and follow up on overdue customer accounts through calls, emails, and other communication channels .

Posted 10/13/2026full-timeGurugram • IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in accounts receivable management, including collection processes, negotiation, and dispute resolution. Proficient in using ERP systems and data analysis tools to enhance collection efficiency and achieve financial targets.

Highest-signal resume keywords

Accounts Receivable ManagementNegotiation SkillsERP Systems (SAP, Oracle)Microsoft Excel ProficiencyData Analysis (Power BI)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounts Receivable ProcessesCollection PracticesPayment Discrepancy ResolutionBilling Dispute ManagementCash ForecastingProcess ImprovementDays Sales Outstanding (DSO) ReductionFinancial Reporting

Soft Skills

Verbal Communication SkillsWritten Communication SkillsProblem-Solving AbilitiesAttention to DetailOrganizational Skills

Tools & Technologies

Microsoft 365Oracle ERPClient PortalsPower BI

Certifications & Qualifications

Bachelor's Degree in FinanceBachelor's Degree in AccountingBachelor's Degree in Business Administration

Industry Keywords

Customer Accounts ManagementCollection TargetsDebtor Aging MonitoringPayment PlansRotational Shifts

Tech Stack

Tools & technologies

ERPOracleOracle ERP

About the role

Key responsibilities & impact

Manage and follow up on overdue customer accounts through calls, emails, and other communication channels
Ensure timely collection of outstanding receivables and achieve monthly collection targets
Monitor debtor aging and prioritize collection activities based on risk and outstanding balances
Negotiate payment plans and settlements with customers
Investigate and resolve payment discrepancies, billing disputes, and account issues
Maintain accurate records of collection activities, customer interactions, and payment commitments
Coordinate with Billing, Finance, and Cash Applications teams to resolve disputes
Prepare reports on collection performance, aged receivables, and cash forecasts
Support month-end accounts receivable closing activities
Escalate high-risk or delinquent accounts to management
Identify process improvements to enhance collection efficiency and reduce Days Sales Outstanding (DSO)
Maintain professional customer relationships while enforcing payments

Requirements

What you’ll need

Bachelor's degree in Finance, Accounting, Business Administration, or a related field
2 to 5 years of experience in collections and accounts receivable
Strong understanding of accounts receivable processes and collection practices
Experience with ERP systems such as SAP, Oracle or similar platforms
Proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis
Proficient user of Microsoft 365 collaboration tools
Hands-on experience using Oracle ERP and client portals preferred
Hands-on experience using Power BI preferred
Excellent verbal and written client communication skills
Strong negotiation and problem-solving abilities
Attention to detail and ability to manage multiple priorities
Strong interpersonal skills
Proactive approach to problem-solving
Highly organized and proficient in prioritizing tasks
Dedication to meeting deadlines while maintaining accuracy and quality
Ability to work in rotational shifts and cater to different time zones

Benefits

Comp & perks

Equal opportunity employer committed to a diverse workforce
Flexible to work in rotational shifts as per business requirements
Flexibility to cater different time zones as per client locations