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Wordly

Customer Success Associate – Technical Support Level 1, 2

Wordly

. Help customers achieve success by supporting front-line processes and turning customer content into customized glossaries .

Posted 10/6/2026full-timeRemote • United Kingdom, United States, CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in customer support, data management, and glossary development, with a focus on attention to detail and effective communication. Proficient in utilizing glossary development tools and managing customer inquiries to ensure successful outcomes.

Highest-signal resume keywords
Customer SupportData ManagementGlossary Development ToolsResearch SkillsAttention to Detail

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Database ManagementData ProcessingGlossary DevelopmentTechnical SupportResearch
Soft Skills
Self-StarterStrong English SkillsEnthusiasmCuriosityProfessionalism
Tools & Technologies
Wordly's Glossary Development Tools
Industry Keywords
Customer SuccessTicketing ProcessData TrackingConsultative SupportKnowledge Base

About the role

Key responsibilities & impact
  • Help customers achieve success by supporting front-line processes and turning customer content into customized glossaries
  • Manage the ticketing and customer resolution process
  • Manage the emergency phone line
  • Prepare and process customer materials using Wordly's glossary development tools
  • Solicit and receive program materials from customers
  • Prepare materials for processing
  • Process materials using glossary development tools
  • Review and validate processed glossaries through human and machine testing
  • Provide technical and consultative customer support
  • Guide customers on best practices when using Wordly
  • Assist the Customer Success Team with workflows and data for accurate tracking and reporting
  • Triage inbound support requests
  • Use internal and public-facing knowledge bases to provide timely and accurate answers
  • Assist the Sales team with data requests

Requirements

What you’ll need
  • Recent graduate looking to get started in AI and the tech industry
  • Used to working with data from a variety of resources
  • Strong understanding of databases and working with large amounts of data
  • Expert researcher
  • Self-starter with initiative
  • Strong attention to detail
  • Strong English skills, written and verbal
  • Speaking other languages is an asset
  • Hours aligned closest to GMT working hours
  • High level of enthusiasm, curiosity, commitment, and professionalism

Benefits

Comp & perks
  • Remote work and a great work-life balance
  • Ability to work from anywhere in the US, Canada, or the UK
  • Office space in Los Altos, California available for San Francisco Bay Area residents who wish to use it