Onboarding Specialist, German Speaking

Wordly

. Serve as the customer's main point of contact during initial onboarding .

Posted 10/6/2026full-timeRemote • United Kingdom, Switzerland, GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding and support, with strong capabilities in training delivery and technical communication in both German and English. Proficient in managing client relationships and improving onboarding processes while advocating for customer needs.

Highest-signal resume keywords

Customer OnboardingBilingual CommunicationTraining DeliveryCRM FamiliarityTechnical Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Onboarding Process ManagementSoftware IntegrationTechnical Concept ExplanationData Tracking and ReportingCustomer Support

Soft Skills

Strong Work EthicEnthusiasmCuriosityInitiativeProfessionalism

Tools & Technologies

Wordly PlatformCRM Software

Industry Keywords

Customer SuccessVirtual PresentationsFast-Paced EnvironmentClient Advocacy

About the role

Key responsibilities & impact

Serve as the customer's main point of contact during initial onboarding
Understand clients' business and technical needs
Own the onboarding process and coordinate with clients and internal teams
Lead onboarding kick-offs, training workshops, escalation calls, and ad-hoc meetings
Train customers through coaching sessions and answer questions via video and email
Provide technical and consultative customer support
Guide customers on Wordly platform best practices
Assist the Customer Success Team with workflows and data for tracking and reporting
Advocate for customers and provide insight into their experience and product needs
Develop, improve, and innovate the onboarding playbook
Answer customer emails and chats as part of first-line support
Investigate and troubleshoot customer situations
Answer the 24/7 emergency line on a rotating basis

Requirements

What you’ll need

German and English language skills
Strong English skills, written and verbal
Ability to deliver training in German
Experience presenting to groups of customers virtually
Some experience in customer service, onboarding, software integration, or equivalent experience
Familiarity with a CRM
Ability to explain technical concepts to non-technical audiences
Ability to work in a fast-paced and changing environment
High enthusiasm, curiosity, initiative, commitment, and professionalism
Strong work ethic
Ability to be located in Europe, with preference given to candidates in the UK

Benefits

Comp & perks

Remote work and a great work-life balance
Office space in Los Altos, California available for San Francisco Bay Area residents
Opportunity to work with a fast-growing startup in a hot market
Passionate, innovative team environment
Work with industry veterans and senior tech professionals