Customer Success Manager – Governance, Risk and Compliance (GRC)

Workiva

. Serve as the primary point of contact for customers throughout the customer lifecycle .

Posted 10/28/2026full-timeRemote • United StatesJuniorMid-Level💰 $57,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management, focusing on maximizing customer ROI and driving adoption of SaaS solutions. Strong communication and consultative skills are essential for building relationships and advocating for customer needs.

Highest-signal resume keywords

Customer Success ManagementSaaS Application SupportAccount ManagementStrong Communication SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Management ToolsWorkiva PlatformBusiness ReviewsConsultative RecommendationsRisk Management

Soft Skills

Relationship BuildingProblem SolvingPresentation SkillsPrioritizationAdvocacy

Industry Keywords

Customer LifecycleProduct AdoptionCustomer JourneyStakeholder EngagementReturn on Investment

About the role

Key responsibilities & impact

Serve as the primary point of contact for customers throughout the customer lifecycle
Manage named accounts post-sale and focus on business outcomes
Maximize customers’ return on investment in the Workiva Platform
Develop and maintain relationships with management, product adoption sponsors, and key stakeholders
Collaborate with Services, Support, Marketing, and Sales teams to drive adoption
Drive customer adoption of Workiva solutions
Ensure continuous customer ROI
Consult on best practices, workflows, and management business reviews
Develop multi-purpose relationships throughout customer organizations
Identify risks within named accounts and manage or escalate them to resolution
Ensure customers work toward Customer Journey milestones using customer-facing Success Plans
Advocate for customers internally and provide feedback to Sales, Services, Marketing, Product, and Engineering
Work with Sales to understand upcoming renewals
Teach customers to use the Workiva Platform
Track customer communications, issues, and metrics using customer management tools

Requirements

What you’ll need

Undergraduate degree or equivalent combination of experience and education in a related field; an advanced degree may be considered in lieu of professional experience
2 years of related experience in Customer Success, Customer Service, Account Management or Sales
Experience supporting a SaaS application preferred
Deep commitment to customer success
Ability to understand complex problems and explain their source simply
Strong communication and presentation skills
Comfort delivering consultative recommendations
Strong time management and prioritization skills
Willingness to travel up to 10% for team and corporate meetings
Reliable internet access when working remotely
Must be authorized to work in the U.S. on a permanent basis
Must complete comprehensive security and privacy training tailored to the role

Benefits

Comp & perks

A discretionary bonus typically paid annually
Restricted Stock Units granted at time of hire
401(k) match
Comprehensive employee benefits package
Flexible work arrangements
Reasonable accommodations for applicants with disabilities
Security and privacy training tailored to employees’ roles