Customer Success Manager – Spanish Speaking

Workiva

. Serve as the primary point of contact for customers and manage the entire customer lifecycle .

Posted 10/30/2026full-timeRemote • Spain, NetherlandsMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships and driving product adoption within the Workiva Platform, leveraging strong communication and consultative skills to maximize customer ROI and navigate complex organizational structures.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementSaaS Application SupportBilingual in Spanish and EnglishStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Lifecycle ManagementPortfolio ManagementTechnical Product CommunicationCustomer Journey MilestonesConsultative Recommendations

Soft Skills

Self-StarterTime ManagementPrioritization SkillsRelationship BuildingProblem-Solving

Tools & Technologies

Customer Management ToolsWorkiva Platform

Industry Keywords

Customer AdoptionEnterprise CustomersStakeholder EngagementBusiness ReviewsGrowth Opportunities

About the role

Key responsibilities & impact

Serve as the primary point of contact for customers and manage the entire customer lifecycle
Maximize customers' return on investment in the Workiva Platform
Develop and maintain relationships with management, product adoption sponsors, and key stakeholders
Own and proactively manage a portfolio of named accounts
Drive customer adoption of Workiva solutions and ensure continuous ROI
Consult on best practices, workflows, and management business reviews
Develop multi-purpose relationships throughout customer organizations
Identify account risks and manage or escalate issues to resolution
Ensure customers work toward key Customer Journey milestones using customer-facing Success Plans
Advocate for customers internally through feedback to Sales, Services, Marketing, Product, and Engineering teams
Work with Sales on renewals and identify growth opportunities
Teach customers to use the Workiva Platform and support product adoption
Use customer management tools to track communication, issues, and metrics
Collaborate with Services, Support, Marketing, and Sales teams to onboard, train, and support customers

Requirements

What you’ll need

Undergraduate degree or equivalent combination of experience and education in a related field; an advanced degree may be considered in lieu of professional experience
3 years of related experience in Customer Success, Customer Service, Account Management or Sales
Experience independently managing a portfolio of customers/book of business, with responsibility for customer relationships and outcomes
Fluent in both Spanish and English
Experience managing enterprise customers and navigating complex customer organisations
Experience supporting a SaaS application preferred
Tech-savvy, with the ability to quickly understand and communicate technical products and solutions
Ability to identify opportunities for customer growth, expansion and increased product adoption
Ability to understand complex problems and explain their source simply
Strong communication and presentation skills with comfort delivering consultative recommendations
Self-starter with strong ownership mentality, time management and prioritization skills
Willingness to travel up to 10% for team and corporate meetings

Benefits

Comp & perks

Flexible work arrangements
Reliable internet access for any period of time working remotely
Willingness to travel up to 10% for team and corporate meetings
Comprehensive security and privacy training tailored to employees' roles
Reasonable accommodations for applicants with disabilities