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About the role
Key responsibilities & impact- Serve as the central bridge connecting UX Design, Design Systems, Content, and UX Research with the broader Product organization
- Establish unified decision routines and shared operating models across the UX organization
- Drive continuous operational improvements by streamlining workflows, standardizing practices, and leveraging automation and AI
- Design and run recurring rituals, design critique routines, and decision-making checkpoints across UX functions
- Prepare the Head of UX for Product Strategy & Operations sessions, drive follow-through, and serve as the day-to-day UX counterpart to Product Operations
- Own the UX tooling and vendor budget; manage renewals and procurement with IT, Procurement, Finance, and Legal
- Consolidate communication channels and documentation, audit the tooling ecosystem, pilot new tools, and build reusable templates
- Build onboarding systems and reusable job description, interview loop, and evaluation templates
- Connect Research Ops to shared rhythms and facilitate a cross-discipline competency and leveling framework
- Run executive reporting cadence, communicate UX strategy, and coordinate UX participation in annual cross-functional efforts
- Identify repeatable workflows for AI or automation, pilot with guardrails, and scale effective solutions using operational health measures
- Create rituals and engagement moments that build connectivity and psychological safety across the distributed team
Requirements
What you’ll need- 10+ years in UX operations, design/research program management, or a comparable operations role across multiple director-led teams
- Experience owning a budget and managing vendor relationships end to end
- Track record of building an operating model, cadence, or process from a low-maturity starting point
- Experience preparing an executive for high-stakes cross-org conversations and driving follow-through
- Experience building operating processes, planning cadences, or shared systems where structure was limited or still evolving
- Ability to influence without formal authority, facilitate decisions, and build strong relationships across disciplines
- Experience preparing leaders for cross-functional discussions and translating decisions into clear actions and follow-through
- Strong written and verbal communication, with the ability to adapt information for executives, team leaders, and individual contributors
- Ability to prioritize a broad portfolio and deliver improvements in practical, manageable stages
- Experience supporting a multidisciplinary UX organization spanning design, research, content, and design systems
- Experience partnering with Product Operations on shared planning processes, workflows, or organizational standards
- Experience developing hiring and onboarding systems, supporting competency frameworks, or coordinating research operations
- Working proficiency with Figma, Jira, collaboration and documentation platforms, and budget-tracking tools
- Experience applying AI or automation to operational workflows, with clear guardrails and measurable outcomes
- Experience defining operational metrics and using data to improve processes, understand capacity, and evaluate adoption
- Reliable internet access for remote work periods
Benefits
Comp & perks- A discretionary bonus typically paid annually
- Restricted Stock Units granted at time of hire
- 401(k) match
- Comprehensive employee benefits package
- Supports employees in working from an office or remotely from any location within their country of employment
- Up to 10% travel to meet geographically distributed team members, depending on proximity to company offices