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Application Programmer
Workiy Inc.. Develop, enhance, and support Microsoft Dynamics 365 CRM applications .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong expertise in Microsoft Dynamics 365 CRM application development, including customer portals and AI capabilities. Proficient in Agile/Scrum methodologies, with a focus on collaboration, troubleshooting, and mentoring within development teams.
Highest-signal resume keywords
Microsoft Dynamics 365 DevelopmentAgile/Scrum MethodologiesApplication TroubleshootingCustomer Portal DevelopmentMicrosoft Copilot Studio Knowledge
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft Dynamics CRMApplication DevelopmentFull SDLC ExperienceIntelligent Document ProcessingAI-Powered Customer Service ImplementationsLegacy Application ModernizationDynamics 365 Customer ServiceDynamics 365 Contact CenterConversational AIMicrosoft Azure
Soft Skills
Analytical SkillsCommunication SkillsMentoring Skills
Tools & Technologies
Microsoft Copilot StudioIVRChatDocument Intelligence
Certifications & Qualifications
Public Trust Clearance
Industry Keywords
Federal Government Application ExperienceCustomer-Facing ApplicationsAutomationUser Experience Improvement
Tech Stack
Tools & technologiesAzureCloudSDLC
About the role
Key responsibilities & impact- Develop, enhance, and support Microsoft Dynamics 365 CRM applications
- Develop and maintain customer portals and customer-facing applications
- Design, code, test, troubleshoot, deploy, and support application enhancements
- Implement Dynamics 365 Customer Service and AI capabilities
- Work with Microsoft Copilot Studio, Contact Center, IVR, chat, and conversational AI
- Implement or integrate Document Intelligence and intelligent document processing
- Translate business requirements and user stories into technical solutions
- Complete multiple development tasks within Agile/Scrum sprints
- Collaborate with BAs, functional teams, QA, developers, and technical leadership
- Provide technical input on requirements, acceptance criteria, and test scenarios
- Troubleshoot production issues and provide application support
- Mentor developers and establish development best practices
- Maintain technical, system, and release documentation
- Identify opportunities for modernization, automation, and improved user experience
Requirements
What you’ll need- Strong hands-on Microsoft Dynamics CRM / Dynamics 365 development experience
- Experience developing/supporting Dynamics customer portals or comparable customer-facing applications
- Strong application development and troubleshooting skills
- Experience with Agile/Scrum development
- Ability to handle multiple user stories/tasks within a sprint
- Full SDLC experience: requirements → design → development → testing → deployment → production support
- Experience collaborating with BA, QA/testers, developers, functional teams, and technical leadership
- Strong analytical, troubleshooting, and communication skills
- Experience mentoring developers or contributing to technical standards
- Ability to obtain and maintain a Public Trust clearance
- Availability during 8:30 AM–5:30 PM Eastern Time operating hours
- Microsoft Copilot Studio knowledge preferred
- Dynamics 365 Customer Service experience preferred
- Dynamics 365 Contact Center / Call Center experience preferred
- IVR experience preferred
- Conversational AI / customer chat experience preferred
- Microsoft Document Intelligence experience preferred
- Intelligent document processing experience preferred
- Dynamics 365 integrations with enterprise applications preferred
- Microsoft Azure/cloud modernization experience preferred
- AI-powered customer service implementations preferred
- Legacy application modernization experience preferred
- Federal government application experience preferred
Benefits
Comp & perks- Remote position
- Primarily remote work arrangement
- No travel is required