Microsoft 365 Administrator

WorkNomads

. Administer and troubleshoot Microsoft 365 services, primarily Entra ID, Exchange Online, SharePoint Online, Teams, and Intune .

Posted 10/22/2026full-timeSofia • BulgariaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in administering Microsoft 365 services, including Entra ID, Exchange Online, SharePoint Online, and Intune, with a strong focus on user lifecycle management, security configurations, and troubleshooting. Proficient in PowerShell scripting for automation and has a solid understanding of networking fundamentals and device management.

Highest-signal resume keywords

Microsoft 365 AdministrationEntra ID ManagementPowerShell ScriptingSharePoint Online SupportUser Lifecycle Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft 365 AdministrationEntra ID ManagementExchange Online SupportSharePoint Online SupportIntune ManagementPowerShell ScriptingUser Lifecycle ManagementMFA AdministrationWindows Device ManagementNetworking Fundamentals

Soft Skills

Strong Communication SkillsOrganized ApproachTeam Player MentalityOwnership-DrivenContinuous Learning

Tools & Technologies

Microsoft 365Power AutomateMicrosoft GraphIT Ticketing SystemsMicrosoft Defender

Certifications & Qualifications

MS-102MD-102SC-300MS-700

Industry Keywords

ITIL PracticesZero TrustISO 27001Device ProvisioningEmail Security

Tech Stack

Tools & technologies

DNSMacOSTCP/IP

About the role

Key responsibilities & impact

Administer and troubleshoot Microsoft 365 services, primarily Entra ID, Exchange Online, SharePoint Online, Teams, and Intune
Handle escalated L2 incidents and service requests, investigate root causes, and implement sustainable resolutions
Maintain users, groups, licenses, shared mailboxes, permissions, and collaboration resources
Support mailbox administration, distribution lists, mail flow, and email security configurations
Maintain SharePoint sites, access permissions, sharing settings, and lifecycle governance
Monitor Microsoft 365 service health, configuration, and license allocation
Support onboarding, role changes, and offboarding, including access provisioning and removal
Administer MFA, Conditional Access, group membership, and access permissions
Manage Windows devices through Intune, including enrollment, configuration, compliance, application deployment, and troubleshooting
Support macOS and mobile devices where applicable
Implement and maintain approved security configurations with ICT and security partners
Use PowerShell to simplify repetitive administration tasks
Contribute to automation of user lifecycle, group management, license allocation, and access requests
Support approved Power Automate and Microsoft Graph integrations
Identify outdated configurations, unused resources, unnecessary licenses, and opportunities to reduce manual effort
Document improvements, approvals, error handling, and recovery procedures
Contribute to SharePoint cleanup, migration, restructuring, and information governance
Support Microsoft 365 identity and access cleanup
Participate in technical implementation projects, service transitions, and integrations
Support responsible adoption of Microsoft 365 Copilot and new workplace capabilities
Participate in shared ICT Core support, device provisioning, onboarding, offboarding, and asset administration
Troubleshoot endpoint and connectivity issues
Work with infrastructure colleagues and external vendors to resolve issues
Collaborate with the Service Delivery Manager and technical teams on service improvements
Maintain technical documentation, knowledge-base articles, and operational runbooks
Share knowledge with colleagues and provide practical guidance to end users

Requirements

What you’ll need

At least 3 years of hands-on experience administering Microsoft 365 in a production environment
Strong practical knowledge of Microsoft Entra ID, Exchange Online, and Microsoft 365 administration
Experience supporting SharePoint migration or Microsoft 365 tenant projects
Working experience with SharePoint Online, Teams, and Intune, including troubleshooting and configuration
Experience with user lifecycle management, permissions, MFA, groups, and license administration
Practical PowerShell scripting experience for Microsoft 365 administration
Experience managing or supporting Windows endpoints and device policies
Good understanding of networking fundamentals, DNS, TCP/IP, and connectivity troubleshooting
Experience using IT ticketing systems and working with incident, request, and change processes
Ability to troubleshoot independently, identify root causes, and communicate solutions clearly
Strong written and spoken English
Organized, ownership-driven approach and willingness to document technical work
Passion for continuous learning and collaboration in a global setting
Team player mentality and belief that no one should be left behind regardless of background
Nice to have: experience with Microsoft Graph, Power Automate, or Power Platform
Nice to have: knowledge of Microsoft Defender, Purview, DLP, or Microsoft 365 Copilot administration
Nice to have: experience with Autopilot and macOS or mobile device management
Nice to have: familiarity with SPF, DKIM, and DMARC
Nice to have: relevant Microsoft certifications such as MS-102, MD-102, SC-300, or MS-700
Nice to have: familiarity with ITIL practices, Zero Trust, or ISO 27001-aligned environments
Nice to have: experience in remote-first, international, or growing organizations

Benefits

Comp & perks

Autonomy to take ownership, challenge existing practices, and implement improvements
Growth and development of leadership and operational expertise, including AI and automation
International workplace with 40+ nationalities across four continents
Coverage for internet and phone bills (50 EUR gross)
Competitive remuneration and paid time off
Team get-togethers and networking events
Access to WN LAB Hotel, a 4★ co-living hotel in Bulgaria, with discounted single apartments starting from 660 EUR/month, utilities and cleaning included, no deposit
Culture, values, and impact-focused workplace