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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing high-volume caseloads and developing return-to-work plans while ensuring compliance with relevant legislation. Proficient in decision-making, communication, and collaboration with various stakeholders to facilitate effective disability management.
Highest-signal resume keywords
Disability Management CertificationWorkers’ Compensation Act KnowledgeMedical Management ExperienceBilingual in English and FrenchCritical Thinking and Reasoning
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical ManagementDisability ManagementVocational CounselingLegislation InterpretationCase Plan DevelopmentBenefit AuthorizationDecision MakingPolicy ImplementationHigh-Volume Caseload ManagementPlain-Language Writing
Soft Skills
Teamwork and CollaborationClient-Focused ServiceAdaptabilityProblem SolvingEnabling Communication
Certifications & Qualifications
Disability Management Certification
Industry Keywords
Workers’ CompensationVocational RehabilitationSocial AssistanceEmployment InsuranceCanada Pension Plan DisabilityWorkplace Health SafetyOccupational Health and SafetyHuman Rights ActPrivacy of Information ActEmployment Standards Act
About the role
Key responsibilities & impact- Assess the needs of individual workers
- Administer benefit provisions of the Workers’ Compensation Act
- Lead development of goal-oriented return-to-work case plans
- Proactively manage timely and safe return-to-work processes with injured workers and employers
- Liaise and collaborate with employers, health-care providers, unions, and other service providers
- Ensure access to appropriate medical and vocational rehabilitation services
- Manage, organize, and prioritize assigned high-volume caseloads
- Prepare reasoned plain-language decisions detailing issues, policy tests, evidence, rationale, and conclusions
- Act as principal decision maker on assigned claims
- Communicate entitlement decisions verbally and in writing
- Verify and authorize benefit entitlements, services, and medical aid
- Make fiscally responsible decisions and defend approvals or denials in writing
- Report to a Claims Management leader
Requirements
What you’ll need- A University Degree is required
- Five years of experience in medical management, disability management, vocational counseling, vocational rehabilitation, or related work
- Either have, or be willing to obtain, certification in disability management within two years of employment
- Knowledge of social agencies and available services/benefits such as Social Assistance, Employment Insurance, and Canada Pension Plan Disability
- Knowledge of or experience with relevant legislation is an asset, including the Workers’ Compensation Act, Workplace Health Safety, Compensation Commission Act, Firefighters Act, Occupational Health and Safety Act, Human Rights Act, Privacy of Information Act, Employment Standards Act, and Employment Insurance Act
- Critical thinking and reasoning for decision-making and writing is an asset
- Experience interpreting and implementing legislation and policy is an asset
- Written and spoken competence in English and French is required
- Ensuring Accountability
- Teamwork and Collaboration
- Decision Making
- Adaptability
- Client-focused Service
- Enabling Communication
- Planning and Organizing
- Problem Solving
- Written Communication
- Legislation and Compliance
- Must work from within the province of New Brunswick; working from outside New Brunswick or Canada is not permissible
Benefits
Comp & perks- Health and Dental Coverage
- Basic Life and Accidental Death & Dismemberment (AD&D) Insurance
- Optional Dependent Life Insurance
- New Brunswick Public Service Pension Plan
- Competitive vacation and leave entitlements
- Online Doctors
- Personal Wellness Account
- Occasional in-person meetings
- Permanent and term contract employees are eligible for the comprehensive benefits program