Group Reconciliation Coordinator

World Travel Holdings

. Review and reconcile all groups with the internal reservation system, cruise lines, and land suppliers' group reports .

Posted 9/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to communicate effectively and maintain accurate records. Proficient in Microsoft Office tools and capable of managing group-related inquiries and technical support efficiently.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Word ProficiencyMicrosoft Excel ProficiencyTechnical Support CollaborationAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Bookkeeping KnowledgeAutomated System NavigationGroup Booking AdministrationReport GenerationGroup Registration Website Management

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationCharismaAbility to Work IndependentlyAbility to Meet Deadlines

Tools & Technologies

Microsoft PowerPoint

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

Travel Industry ExperienceGroup Support ExperienceHigh Call Volume EnvironmentFast Paced Environment

About the role

Key responsibilities & impact

Review and reconcile all groups with the internal reservation system, cruise lines, and land suppliers' group reports
Notify agents of necessary corrections via detailed email communication
Maintain precise records of group-related activities
Respond to inbound agent communications via email and phone
Assist agents with systems, procedures, product, promotions, customer service, and troubleshooting issues
Serve as first-tier technical assistant and collaborate with technical support on group-related technical issues
Follow up on agent inquiries within 24 hours
Collaborate with peers to manage workload and complete tasks accurately and timely
Assist with Group Registration Website inquiries, site customization, and utilization
Maintain current production knowledge through online courses, vendor e-learning, and other resources
Assist agents and peers with tasks as needed
Assist Support Services with group booking administration when necessary
Generate and distribute reports to management and agent teams
Conduct training sessions and participate in or lead special projects
Update the Business Center with pertinent group information
Perform other duties as assigned

Requirements

What you’ll need

High School diploma or GED equivalent
2+ years of customer service experience in a high call volume, fast paced environment
Bookkeeping knowledge preferred
Excellent written and verbal communication skills
Charisma to provide exceptional customer service
Proficient in Microsoft Word, Excel, and Power Point
Ability to access and enter information using an automated system both quickly and accurately
Aptitude to speak with customers while navigating and taking action on various computer systems
Ability to work independently, maintain a high level of accuracy and strong attention to detail
Must be able to concentrate and sit for extended periods of time
Must work well in challenging environments and be able to meet deadlines
Monday-Friday from 9am-10pm EST and some Saturdays if needed
Travel industry and group support experience preferred

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Company-paid life and disability insurance
401(k) with discretionary company match
Paid time off and holidays
Travel discounts and employee perks
Employee Assistance Program (EAP)
Professional development and learning opportunities
Remote work