IT Delivery Manager

World Travel Holdings

. Lead and manage a team of business analysts, scrum masters, and project managers .

Posted 9/15/2026full-timeRemote • United StatesSeniorLead💰 $140,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading cross-functional teams, managing complex projects, and implementing Agile and Waterfall methodologies. Proficient in business analysis, stakeholder engagement, and utilizing tools like Jira and Confluence to drive project success.

Highest-signal resume keywords

Agile MethodologiesProject ManagementBusiness AnalysisJira AdministrationData Analysis

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Hard Skills

SQLExcelTableauData ModelingDatabase DesignCloud-Based ArchitecturesData FlowsIntegrationsAgile ToolsBusiness Requirements Development

Soft Skills

LeadershipMentoringStakeholder EngagementProblem SolvingCommunication

Tools & Technologies

JiraConfluenceGCPAzureTrelloScrumwise

Certifications & Qualifications

CBAPPMPCSMCSPO

Industry Keywords

Cruise Ship OperationsTravel IndustryHybrid Project DeliveryGovernance PracticesPerformance Expectations

Tech Stack

Tools & technologies

AzureCloudGoogle Cloud PlatformPMPSQLTableau

About the role

Key responsibilities & impact

Lead and manage a team of business analysts, scrum masters, and project managers
Establish best practices for requirements gathering, documentation, and stakeholder engagement
Set performance expectations and ensure accountability for delivery commitments
Foster growth, ownership, accountability, and continuous improvement
Train, mentor, and support teams in Agile and Waterfall methodologies
Partner with Product, Engineering, and business stakeholders to translate strategic objectives into actionable requirements
Maintain understanding of business processes, customer journeys, technical dependencies, and the technical ecosystem
Administer Jira and champion adoption of business analysis tools, documentation repositories, and knowledge bases
Lead long-range portfolio planning, defining scope, milestones, timelines, and budgets
Establish governance structures for decision-making, escalation, and reporting
Oversee resource planning and allocation across delivery teams
Act as Program Manager across delivery tracks, managing dependencies, risks, and milestones
Provide unified program status, risks, and priorities to leadership
Ensure scope, timeline, and budget adherence
Proactively escalate issues and provide solution-oriented recommendations
Manage projects through initiation, planning, execution, monitoring and controlling, and closing
Lead Scrum Masters in Agile ceremonies and Project Managers in roadmap delivery
Oversee gathering, analysis, and development of business requirements and user stories
Develop and maintain business requirements, acceptance criteria, process flows, and system interaction diagrams
Maintain governance practices and tools, including project intake, prioritization, reporting, retrospectives, and planning
Facilitate executive workshops, steering committees, and cross-functional discovery sessions
Serve as a trusted advisor to business, operations, and technology stakeholders
Ensure alignment on program goals, success metrics, and dependencies
Translate business objectives into actionable delivery plans
Provide executive-level reporting translating Agile progress into milestone-based tracking
Identify, track, and resolve project and program risks and issues
Anticipate bottlenecks and remove blockers

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Business, or related field required
8+ years of relevant business analysis, project management, and project leadership experience
Minimum of 2 years as a people manager
Relevant business analysis, project management, and Agile certifications preferred, including CBAP, PMP, CSM, and CSPO
Experience working in a hybrid model combining waterfall and agile project delivery
Expertise in data flows, integrations, and cloud-based GCP and Azure architectures for front-end and back-end platforms
Advanced proficiency in SQL, Excel, Tableau, or other data analysis tools highly desirable
Experience in data modeling, database design, or software development is a plus
Intimate working knowledge of agile tools required, preferably Jira and Confluence
Understanding of Trello and Scrumwise, or demonstrated ability to implement and learn a new tool
Ability to translate complex technical details into business-friendly language
Familiarity with cruise ship operations or the travel industry is a plus
Employees must be in good standing, with no written warnings in the past six months

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Company-paid life and disability insurance
401(k) with discretionary company match
Paid time off and holidays
Travel discounts and employee perks
Employee Assistance Program (EAP)
Professional development and learning opportunities