Team Manager

World Travel

. Lead a team of Travel Consultants in a corporate environment .

Posted 9/22/2026full-timeRemote • Pennsylvania • United StatesJuniorMid-Level💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing a team of Travel Consultants, focusing on employee development, operational efficiency, and exceptional customer service. Proficient in utilizing travel technology systems and managing client relationships to achieve business objectives.

Highest-signal resume keywords

TMC Leadership ExperienceSabre GDS ExperienceEmployee Development and CoachingOperational Workflow DevelopmentExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Team Performance ManagementOperational Metrics EstablishmentProblem-Solving SkillsTime Management SkillsClient Relationship Management

Soft Skills

Motivational LeadershipAdaptability and FlexibilityEffective TeamworkProfessional Business Acumen

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft OutlookACD Phone SystemsOmni-Channel Workflow

Industry Keywords

Travel Management Company (TMC)Supplier ContractsMeeting Integration with OBTsEvent Registration SystemsSOPs and SLAs

About the role

Key responsibilities & impact

Lead a team of Travel Consultants in a corporate environment
Provide ideal customer service to World Travel Inc.'s clients
Attract, motivate, retain, coach and mentor employees
Support employee development and career growth
Manage daily team performance and business operations
Ensure quality work, productive consultants, optimal customer service and maximum reservation value
Follow company SOPs and exceed internal and contracted SLAs
Ensure optimal UT usage
Serve as key operational support contact for accounts
Work with training to support continued employee development
Partner with senior leadership to meet KPIs, including year-over-year productivity, SLA performance, client satisfaction, business growth, and employee development
Communicate daily briefings, weekly team meetings, monthly individual meetings, and monthly team results and goal performance
Manage staff schedules, shift coverage, ADP, and overtime
Manage the issue resolution log
Communicate proactively about increased call volume due to unforeseen industry situations
Meet regularly with account management to review account trends and performance
Assist the team with reservations
Develop operational workflows and responsibilities for efficient, error-free reservation fulfillment
Establish individual and team performance metrics
Participate in implementation processes to support successful new-business go-live

Requirements

What you’ll need

Minimum of 2 years in a TMC leadership position or internal leadership mentoring experience
Effective organizational and time management skills, with follow-through on goals, plans and projects
Excellent problem-solving skills
Ability to motivate a team and foster effective teamwork
Ability to manage change and demonstrate adaptability and flexibility
Ability to work independently, exercising discretion and judgment that protects the business and provides service
Ability to manage client and vendor relationships related to operational objectives
Sabre GDS experience
Knowledge of other travel technology systems, including integrating meetings with OBTs and event registration sites
Knowledge of supplier contracts
Understanding of ACD phone systems and reporting
Familiarity with omni-channel workflow
Ability to recruit, motivate, coach and develop staff
Excellent written and oral communication skills
Professional business acumen
Ability to work well with all departments to achieve company goals
Proficient in Microsoft Excel, Word, and Outlook
Ability to travel regularly beyond the home office to prospective customer meeting locations as required

Benefits

Comp & perks

Accessible and inclusive interview experience
Reasonable accommodation during the hiring process