Customer Support Representative

WorldVia

. Respond promptly to member inquiries via phone, email, video calls, and live chat .

Posted 11/4/2026full-timeRemote • United StatesJuniorMid-Level💰 $39,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a focus on engaging communication, problem-solving, and maintaining accurate records. Proven ability to collaborate across teams and meet support quotas while ensuring an outstanding member experience.

Highest-signal resume keywords

Customer Support ExperienceCRM/Support Desk ToolsEngaging CommunicationActive Listening SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyResourcefulnessSelf-ManagementOrganizational SkillsMultitasking

Certifications & Qualifications

High School Diploma

Industry Keywords

Travel Industry ExperienceMember ExperienceRevenue TargetsMember InquiriesCollaboration

About the role

Key responsibilities & impact

Respond promptly to member inquiries via phone, email, video calls, and live chat
Guide new members and ensure they are excited about programs and resources
Troubleshoot issues, investigate solutions, and coach members through next steps
Maintain accurate member records and document solutions in company systems
Collaborate with the Agency Development & Service team and other departments to resolve advanced queries
Inform members about additional products and services to help their business grow
Meet personal and team support quotas and revenue targets
Champion an outstanding member experience

Requirements

What you’ll need

2+ years of customer or client support experience, ideally using CRM/Support Desk tools
Engaging, empathetic communication—both written and verbal
Strong phone and active listening skills
Ability to adapt and respond to different communication styles
Resourcefulness, self-management, and great researching skills
Organized, able to multitask, prioritize, and manage time effectively
High school diploma required
Available to work shifts between Monday and Friday, 9am to 8pm, and Saturday 9am-4pm
Experience in the travel industry is a plus
Authorized to work in the United States

Benefits

Comp & perks

Employer-Sponsored Medical and Dental Insurance with Employee Contribution
Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
401k with up to 4% Company Match
Paid Time Off + Company Holidays
Additional Time Off for Your Birthday and Work Anniversary
Discount Travel Program