Senior Manager, Digital Adoption & Enablement

Worldwide Clinical Trials

. Lead enterprise digital adoption and systems enablement strategy across Medidata, Certinia, LMS, Workday, Percipio, Microsoft 365, Copilot, Teams Rooms, Zoom, and other assigned systems .

Posted 9/21/2026full-timeRemote • United States, Argentina, PolandSenior💰 $113,000 - $225,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading enterprise digital adoption and systems enablement strategies, with a strong focus on instructional design, performance management, and stakeholder collaboration across various platforms. Proficient in managing learning and enablement plans while ensuring compliance with regulatory standards.

Highest-signal resume keywords

Enterprise Systems EnablementDigital Adoption StrategyInstructional DesignPeople ManagementStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Learning Management SystemsChange ManagementSystems TrainingDigital AdoptionPerformance MetricsRegulated Systems TrainingAnalytical SkillsContent Authoring ToolsCompliance DocumentationPortfolio Management

Soft Skills

CoachingPrioritizationDelegationConsultingCommunication

Tools & Technologies

MedidataCertiniaWorkdayMicrosoft 365ZoomTeams RoomsPercipioSalesforceCollaboration ToolsAI-Enabled Productivity Tools

Certifications & Qualifications

ProsciCCMPATD CPLP/CPTDMicrosoft Service Adoption SpecialistMicrosoft 365 Certified

Industry Keywords

Clinical ResearchGCP21 CFR Part 11Audit ReadinessRole-Based AccessQuality OversightOrganizational DevelopmentHuman ResourcesDigital FluencyEnterprise Applications

Tech Stack

Tools & technologies

ERPGoogle Cloud Platform

About the role

Key responsibilities & impact

Lead enterprise digital adoption and systems enablement strategy across Medidata, Certinia, LMS, Workday, Percipio, Microsoft 365, Copilot, Teams Rooms, Zoom, and other assigned systems
Manage two Organizational Learning Advisors, Enterprise Systems, including coaching, feedback, goal setting, performance management, development planning, capacity planning, workload prioritization, and quality oversight
Establish standards, templates, and operating practices for systems learning
Oversee learning and enablement plans for implementations, releases, enhancements, new modules, new hire training, refresher training, remediation, and adoption campaigns
Guide development of role-based learning journeys, job aids, quick reference guides, instructor-led and virtual sessions, videos, eLearning, office hours, workshops, embedded guidance, and performance support resources
Serve as senior learning advisor and escalation point for training, communication, process clarification, system support, access guidance, remediation, or combined solutions
Partner with EPMO, IT, Clinical Systems, Finance, Project Operations, HRIS, QA/compliance, system owners, process owners, SMEs, Corporate Communications, instructional designers, LMS administrators, and business leaders
Ensure enablement coverage for Medidata, Certinia, corporate platforms, collaboration tools, and other business systems
Publish a recurring Digital Adoption & Enablement scorecard with adoption insights, utilization trends, learning completion, proficiency indicators, support trends, remediation themes, business value narratives, and recommended actions
Coordinate learning plans with business-owned communications
Represent GOLD in cross-functional forums
Maintain governance artifacts, templates, communication assets, release materials, adoption toolkits, measurement approaches, embedded guidance standards, and AI-enabled content methods
Use learner, SME, helpdesk, system owner, and stakeholder feedback to improve training, performance support, adoption, and remediation cycles
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in Business, Human Resources, Education, Communications, Information Technology, Life Sciences, Clinical Research, Organizational Development, or related discipline
8–10 years of experience in learning, enterprise systems enablement, digital adoption, change management, workforce enablement, systems training, clinical operations training, or enterprise application training
Prior L&D people management experience, including coaching, goal setting, performance management, workload prioritization, capacity planning, team development, and quality oversight
Experience leading or overseeing systems training and adoption across Medidata, Certinia/CAIR, Salesforce-based tools, LMS, Workday, Percipio, Microsoft 365, Copilot, collaboration tools, ERP, HCM, CRM, or other global corporate systems
Experience partnering with system owners, SMEs, EPMO, IT, Clinical Systems, Finance, Project Operations, process owners, QA/compliance, HRIS, Corporate Communications, LMS administrators, and business leaders
Working knowledge of regulated or validated systems training, including GCP, 21 CFR Part 11, audit readiness, role-based access, controlled content, completion records, release impacts, and compliance-ready documentation
Ability to define, monitor, and act on learning and adoption metrics
Strong people leadership, coaching, prioritization, delegation, performance management, and team-development capability
Strong instructional design, facilitation, consulting, systems training, digital adoption, and change management skills
Ability to translate complex system workflows, compliance expectations, financial or operational processes, and role-based tasks into clear learning and performance support
Ability to manage a portfolio of enterprise systems adoption work across platforms, stakeholders, priorities, release timelines, regions, and functions
Strong stakeholder management and consulting skills in a matrixed, global environment
Analytical mindset
Excellent written, verbal, visual, and executive communication skills
High digital fluency across enterprise platforms, LMS tools, content authoring tools, analytics, and AI-enabled productivity tools
Familiarity with the regulatory, quality, and operational environment of clinical research is advantageous
Certifications such as Prosci, CCMP, ATD CPLP/CPTD, Microsoft Service Adoption Specialist, Microsoft 365 Certified, instructional design, or related enterprise systems/change certifications preferred

Benefits

Comp & perks

Competitive benefits package depending on location
Transparent compensation and pay equity
Inclusive and equitable workplace