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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and customer success, focusing on building executive-level partnerships, developing strategic account plans, and driving revenue growth through upselling and cross-selling opportunities. Proficient in utilizing CRM software to manage customer interactions and ensure retention and renewal of enterprise accounts.
Highest-signal resume keywords
Account ManagementCustomer Success ManagementStrategic PlanningCRM ProficiencyNegotiation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementCustomer Success ManagementStrategic PlanningRevenue GrowthUpsellingCross-SellingContract AdministrationBusiness AnalysisProposal DevelopmentRetention Strategies
Soft Skills
Communication SkillsPresentation SkillsNegotiation SkillsOrganizational SkillsTime Management
Tools & Technologies
CRM SoftwareSalesforceGainsight
Industry Keywords
Executive PartnershipsCustomer Check-InsBusiness ReviewsChurn-Risk ManagementIndustry Trends
About the role
Key responsibilities & impact- Cultivate and maintain executive-level partnerships with key stakeholders and decision-makers within an account portfolio.
- Act as the central point of contact between customers and internal sales, marketing, product, and support teams.
- Identify and address customer needs, challenges, and opportunities.
- Develop and implement strategic account plans with short-term objectives and long-term goals.
- Analyze customer needs, industry trends, and competitive landscapes to identify upselling and cross-selling opportunities.
- Lead the creation and presentation of proposals, business reviews, and solutions demonstrating product and service value.
- Monitor account usage patterns, adoption rates, and churn-risk signals.
- Conduct customer check-ins and business reviews.
- Document customer interactions, issues, and strategic discussions in CRM and Customer Success platforms.
- Own retention and renewal lifecycles for Enterprise and Mid-Market accounts, securing annual and long-term agreements.
- Develop renewal strategies, negotiate terms, and manage contract administration.
- Identify and support expansion opportunities and collaborate with Account Management/Sales to close new business.
- Communicate and manage price increases during renewal cycles.
- Triage and manage customer questions and complex technical issues, coordinating with Technical Support and TAM teams and owning resolution communication.
Requirements
What you’ll need- Bachelor's degree in business related field.
- Five+ years of proven experience in account or customer success management, with a track record of meeting and exceeding revenue and growth goals.
- Demonstrated ability to build and maintain strong, long-lasting partnerships with high-level customers.
- Exceptional communication, presentation, and negotiation skills.
- Strong business acumen and an in-depth understanding of customers’ industries, challenges, and goals.
- Excellent organizational and time-management skills, with the ability to manage multiple projects and accounts simultaneously.
- Proficiency with CRM software (e.g., Salesforce, Gainsight).
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
- Travel will be required to attend internal meetings, select customer meetings, and industry events.
Benefits
Comp & perks- Company Stock Options: Every employee is an owner in the company.
- Great Health Benefits (Medical, Dental, Vision, Life Insurance) and HSA Company contribution.
- Fertility Benefits (IVF/Fertility drug coverage) and Paid Family and Caregiver’s Leave.
- 401(k) with a 4% match and Disability Insurance.
- Generous Vacation Time, 4 Company Wellness Days a year, and 1 floating holiday.
- One-time $500 payment to set up your home office.
- Free subscription to Calm and an Employee Assistance Program.
- Pet Insurance options available.
- On-going education through LinkedIn Learning, Workday Learning, and our Career Growth Portal.
- Uncapped sales incentive plans with significant earning potential for eligible roles.