Human Centered Design Engineer

WRS Health

. Conduct contextual inquiries, interviews, field observations, and surveys with physicians, clinical staff, billers, and patients .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Human-Centered Design and user research methodologies, with a strong focus on usability testing, accessibility standards, and design for health IT products. Proficient in translating research insights into actionable design solutions while collaborating effectively with cross-functional teams.

Highest-signal resume keywords

Human-Centered DesignUsability TestingFigmaAgile/ScrumWCAG Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User ResearchWireframingPrototypingQualitative Research MethodologiesAI Feature DesignJourney MappingService BlueprintingSafety-Critical Workflow EvaluationDesign Standards DevelopmentData-Driven Design Decisions

Soft Skills

EmpathyAnalytical Problem-SolvingVerbal StorytellingMentoringCollaboration

Tools & Technologies

FigmaSketchAdobe XDRemote Research ToolsUnmoderated Testing ToolsProduct Analytics Platforms

Industry Keywords

Health ITEHR DesignClinical WorkflowsRegulated Industry ExperienceONC Safety-Enhanced DesignNISTIR 7804ISO 9241-210Medication ManagementE-PrescribingTelehealth

About the role

Key responsibilities & impact

Conduct contextual inquiries, interviews, field observations, and surveys with physicians, clinical staff, billers, and patients
Partner with account managers and support teams to identify usability pain points from client feedback and support tickets
Translate research into personas, journey maps, service blueprints, and system workflows
Present research insights to product and executive leadership to shape roadmap priorities
Facilitate cross-functional design workshops
Build low- to high-fidelity wireframes and interactive prototypes
Design AI-powered features such as AI charting and AI agents with human-in-the-loop review
Plan, moderate, and analyze formative and summative usability tests
Evaluate safety-critical workflows including medication management and e-prescribing
Support ONC Safety-Enhanced Design testing
Partner with product managers, business analysts, and engineers in Agile/Scrum teams from concept through release
Uphold WCAG, Section 508, and HIPAA-safe research practices
Build and scale WRS Health’s HCD practice, including research operations, templates, and standards
Mentor designers and researchers and coach teammates on human-centered methods
Monitor usability, accessibility, certification compliance, adoption, and satisfaction metrics

Requirements

What you’ll need

Bachelor's or Master's degree in Human-Centered Design, Human-Factors Engineering, Interaction Design, Cognitive Psychology, or a related field
3 to 6+ years of professional experience in HCD, UX design, or user research
Enterprise or regulated-industry experience
Proficiency in Figma, Sketch, or Adobe XD
Experience with qualitative research methodologies and usability testing frameworks
Experience with Agile/Scrum delivery flows
Working knowledge of Section 508 and WCAG standards
Strong empathy, verbal storytelling, analytical problem-solving, and ability to defend design decisions with data
Portfolio or case studies demonstrating end-to-end research, synthesis, prototyping, and measurable impact
Must be available during standard US business hours: 9:00 AM–5:00 PM EST or 8:30 AM–4:30 PM EST
Preferred: experience designing for EHR, practice management, revenue cycle, telehealth, or other health IT products
Preferred: familiarity with clinical workflows and terminology across ambulatory specialties
Preferred: knowledge of ONC Safety-Enhanced Design requirements, NISTIR 7804, or ISO 9241-210
Preferred: experience designing AI-assisted or automation features
Preferred: prior experience leading or mentoring designers/researchers or building a design function
Preferred: experience with remote research, unmoderated testing tools, and product analytics platforms
Preferred: clinical background or prior medical practice experience

Benefits

Comp & perks

Positive impact on patient care through medical practice solutions
Team-oriented environment
Remote work arrangement
Independent contractor opportunity
Flexible location-based compensation
Opportunity to work with a continually growing USA-based company
Opportunity to build and scale the HCD practice
Mentoring and coaching opportunities