Human Centered Design Engineer

WRS Health

. Conduct contextual inquiries, interviews, field observations, and surveys with physicians, clinical staff, billers, and patients .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Human-Centered Design and user research methodologies, with a strong focus on usability testing, qualitative research, and design principles. Proficient in creating wireframes and prototypes using tools like Figma, Sketch, or Adobe XD while adhering to industry standards such as WCAG and HIPAA.

Highest-signal resume keywords

Human-Centered DesignUsability Testing FrameworkAgile/Scrum Delivery FlowsFigma, Sketch, Adobe XDQualitative Research Methodology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Usability TestingWireframingPrototypingQualitative ResearchJourney MappingService BlueprintingSystem Workflow DesignData AnalysisSafety-Critical Workflow EvaluationHuman-Centered Methods

Soft Skills

EmpathyVerbal StorytellingAnalytical Problem-SolvingDesign Decision Defense

Tools & Technologies

FigmaSketchAdobe XD

Industry Keywords

Enterprise ExperienceRegulated Industry ExperienceWCAG StandardsSection 508 ComplianceONC Safety-Enhanced Design

About the role

Key responsibilities & impact

Conduct contextual inquiries, interviews, field observations, and surveys with physicians, clinical staff, billers, and patients
Partner with account managers and support teams to identify usability pain points from client feedback and support tickets
Translate research into personas, journey maps, service blueprints, and system workflows
Present research insights to product and executive leadership to shape roadmap priorities
Facilitate cross-functional design workshops
Build low- to high-fidelity wireframes and interactive prototypes in Figma, Sketch, or Adobe XD
Design AI-powered features that keep clinicians in control and make AI output easy to review and correct
Plan, moderate, and analyze formative and summative usability tests
Evaluate safety-critical workflows such as medication management and e-prescribing
Support ONC Safety-Enhanced Design testing
Collaborate with product managers, business analysts, and engineers in Agile/Scrum teams from concept through release
Uphold WCAG, Section 508, and HIPAA-safe research practices
Build and scale WRS Health's HCD practice, including research operations, templates, and standards
Mentor designers and researchers and coach teammates on human-centered methods

Requirements

What you’ll need

Bachelor's or Master's degree in Human-Centered Design, Human-Factors Engineering, Interaction Design, Cognitive Psychology, or a related field
3 to 6+ years of professional experience in HCD, UX design, or user research
Enterprise or regulated-industry experience
Proficiency in Figma, Sketch, or Adobe XD
Qualitative research methodology experience
Usability testing framework experience
Experience with Agile/Scrum delivery flows
Working knowledge of Section 508 and WCAG standards
Strong empathy, verbal storytelling, analytical problem-solving, and ability to defend design decisions with data
Portfolio or case studies demonstrating end-to-end research, synthesis, prototyping, and measurable impact
Must be available during standard US business hours: 9:00 AM–5:00 PM EST or 8:30 AM–4:30 PM EST

Benefits

Comp & perks

Opportunity to make a positive impact on patient care
Team-oriented environment
Remote work arrangement
Full-time independent contractor engagement