Medical Virtual Assistant

WRS Health

. Manage inbound and outbound patient calls .

Posted 11/6/2026contractRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient interactions, scheduling, and insurance verification while maintaining compliance with HIPAA regulations. Proficient in using EMR systems and delivering exceptional customer service in a fast-paced healthcare environment.

Highest-signal resume keywords

Electronic Medical Records (EMR) ManagementInsurance VerificationBilingual Communication (English and Spanish)Customer Service ExcellenceAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingInsurance Eligibility VerificationPrior Authorization ProcessingPatient CollectionsMedical Terminology Knowledge

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationOrganizational AbilitiesMultitaskingIndependence

Tools & Technologies

Microsoft OfficeGoogle WorkspaceWeb-Based ApplicationsEMR/EHR Systems

Industry Keywords

HIPAA ComplianceHealthcare Privacy RegulationsPatient Care CoordinationCustomer Service Standards

About the role

Key responsibilities & impact

Manage inbound and outbound patient calls
Schedule, confirm, reschedule, and cancel patient appointments
Verify patient insurance eligibility, benefits, and coverage details
Process and follow up on prior authorization requests with insurance carriers
Enter and maintain accurate patient information in the EMR system
Assist with patient collections, discuss balances, and process payments when applicable
Respond to patient inquiries regarding appointments, billing, and general practice information
Maintain confidentiality and comply with HIPAA and healthcare privacy regulations
Document patient interactions and update records accurately and promptly
Coordinate with healthcare providers and practice staff to support patient care and workflow
Meet company and client practice productivity, quality, and customer service standards
Perform administrative and clerical tasks as directed by the Supervisor

Requirements

What you’ll need

Associate's or bachelor's degree in any related field
Previous experience in a healthcare, medical office, customer service, call center, or virtual assistant role preferred
Experience working with Electronic Medical Records (EMR/EHR) systems is an advantage
Knowledge of medical terminology, insurance verification, and prior authorization processes preferred
Strong verbal and written English and Spanish communication skills
Excellent customer service and patient interaction skills
Strong attention to detail and organizational abilities
Ability to multitask and manage competing priorities in a fast-paced environment
Proficiency with Microsoft Office, Google Workspace, and web-based applications
Ability to work independently in a remote environment while maintaining productivity and accountability
Reliable high-speed internet connection and a professional home office setup
Availability during standard US business hours (9am-5pm EST or 8:30am-4:30pm EST)

Benefits

Comp & perks

Remote work arrangement
Team-oriented environment
Opportunity to make a positive impact on patient care
Employment with a successful and continually growing USA-based company
Standard US business hours schedule