Member Consultant I/II – Personal Banker

WSECU

. Perform all branch functions including consumer lending, opening new accounts, and providing teller services .

Posted 10/22/2026full-timePullman • Washington • United StatesJunior💰 $22 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong member service capabilities, with a focus on consumer lending, account management, and relationship building. Proficient in utilizing Microsoft Office tools and maintaining compliance with financial regulations.

Highest-signal resume keywords

Consumer Lending ExperienceMember Service ExcellenceCash Handling SkillsMicrosoft Office ProficiencyScheduling Flexibility

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Consumer LendingNew Account ProcessingCash HandlingMember TransactionsFinancial Institution Experience

Soft Skills

EmpathyRelationship BuildingTeam CollaborationSales Orientation

Tools & Technologies

Microsoft OutlookMicrosoft ExcelMicrosoft WordSymitarMeridian LinkImage CenterApplication XtenderCoconut

Certifications & Qualifications

Nationwide Mortgage Licensing System Registration

Industry Keywords

Credit UnionRetail BankingFinancial ServicesConsumer Loans

About the role

Key responsibilities & impact

Perform all branch functions including consumer lending, opening new accounts, and providing teller services
Strive for and hit sales and service goals while keeping members’ best interests front and center
Contribute to team successes
Build and nurture strong relationships with members
Understand members’ journeys and offer products and services to meet their unique needs
Show empathy and support team members where needed
Attend and actively participate in WSU Parent and Student Orientation and WSU Week of Welcome events
Foster WSECU-WSU relationships and support student financial needs throughout the year
Organize, coordinate, and attend WSU weekday and weekend events, including Saturdays and 2–4 Sundays each year where applicable
Provide member service at the Pullman Cub Branch locations
Work Monday–Friday, 8:15 am–5:45 pm, with at least 40 hours per week and additional event-related weekend/evening availability

Requirements

What you’ll need

For Member Consultant I: Minimum of one (1) year experience in a financial institution or retail/service-related position
For Member Consultant II: Minimum of one (1) years’ experience in a financial institution processing consumer loans, new accounts and member transactions
Computer experience including proficiency in Microsoft Outlook, Excel and Word
Must be willing to register with the Nationwide Mortgage Licensing System and Registry, including fingerprinting and a national criminal background check, and maintain and renew the registration annually
All applicants must include a resume
Availability on some weekends and evening hours as needed for events
Scheduling flexibility required to meet the needs of the branch
Credit Union experience is a bonus
Two (2) years of college is a bonus for MC II
Experience with cash handling, lending, new accounts or a combination is a bonus
Experience with Symitar, Meridian Link, Image Center, Application Xtender, and Coconut is a bonus
Visa sponsorship not available

Benefits

Comp & perks

Annual discretionary incentive plan
Medical, Dental, Vision, and Life Insurance with Premiums options covered by WSECU
Full-Time Regular employees accrue general leave and sick leave, monthly
Part-Time employees accrue general leave, monthly
11 Paid Holidays
Employer paid Long Term Disability & Long-Term Care plan for Full-Time employees
Employer paid Long-Term Care plan for Part-Time employees
401(K) with 8.5% Contribution by WSECU to begin 1st quarter after 1 year of service
Paid Volunteer Leave
Tuition Assistance
Employee Assistance Program & Employee Discounts
Campus parking is paid for by WSECU
Annual merit and other pay increases during tenure in the position