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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in financial clearance processes, patient registration, and insurance verification while effectively communicating financial responsibilities to patients and families. Capable of collaborating with medical staff and insurance payers to ensure accurate patient information and facilitate treatment authorizations.
Highest-signal resume keywords
Financial Clearance ProcessPatient RegistrationInsurance VerificationFinancial Counseling ScreeningCollaboration with Medical Staff
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Pre-RegistrationBenefits VerificationReferral ManagementPatient Liability CollectionsMedical Necessity ChecksEligibility VerificationTreatment Authorization CoordinationFinancial ScreeningProblem Investigation and ResolutionDocumentation of Patient Information
Soft Skills
Positive Customer InteractionEffective CommunicationInterpersonal SkillsProblem-Solving
Tools & Technologies
Automated Patient Accounting System
Industry Keywords
Patient Access ServicesHealthcare ServicesFinancial Assistance ProgramsInsurance PayersHealthcare Experience
About the role
Key responsibilities & impact- Complete the financial clearance process within Patient Access Services
- Create a positive first impression of WTH’s services for patients, families, and external customers
- Explain financial responsibilities and healthcare service expectations to patients, guarantors, and family members
- Collect and document patient information
- Complete pre-registration, registration, insurance verification, benefits verification, certification, referral management, patient liability collections, and medical necessity checks
- Interview patients and guarantors for financial counseling screening
- Verify eligibility and benefit levels
- Coordinate referrals and obtain treatment authorizations
- Collaborate with medical staff, nursing, ancillary departments, insurance payers, and external sources
- Maintain daily work queues and correspondence according to department policies
- Assign correct insurance payer plans and billing addresses in the automated patient accounting system
- Verify group and ID numbers
- Inform families about financial assistance programs
- Perform financial screening and refer accounts for counseling or eligibility assessments
- Contact payers for approvals when referrals or authorizations are missing
- Advise leadership about possible postponement or deferral of unapproved elective admissions
- Maintain accurate pre-processing files
- Investigate, resolve, and document patient problems
Requirements
What you’ll need- High School Graduate, or equivalent
- 1-2 years of health care or related experience preferred
- Licensure, registration, certification: N/A