Customer Service Representative

WVU Medicine

. Resolve patient billing concerns accurately and in a timely manner .

Posted 10/5/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient billing resolution, collection policies, and financial counseling within a healthcare setting. Proficient in medical terminology, coding practices, and third-party payer processes, ensuring compliance with relevant regulations.

Highest-signal resume keywords

Patient Billing ResolutionKnowledge Of Medical TerminologyExcellent Oral And Written Communication SkillsKnowledge Of Fair Debt Collection ActGeneral Knowledge Of Third Party Payers

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CPT CodingICS-9 CodingAnalytical SkillsMedicare Reimbursement ProcessUB92/1500 Bill FormsEOMB UnderstandingPayment PostingCollection ProceduresProblem SolvingCustomer Service Relations

Soft Skills

Excellent Telephone Communication SkillsAbility To Communicate With PatientsDemonstrated Customer Service

Tools & Technologies

Microsoft WordMicrosoft ExcelBusiness Equipment Operation

Industry Keywords

Healthcare SettingCollection LawsCollection PoliciesCharity AssistancePatient Counseling

About the role

Key responsibilities & impact

Resolve patient billing concerns accurately and in a timely manner
Implement collection policies and procedures
Interview and counsel patients regarding payment arrangements, charity assistance, and other financial matters
Work with patients to resolve account balances
Accurately post payments and adjustments
Communicate workflow problems to management
Resolve patient billing and third-party payer concerns
Answer patient questions quickly, accurately, and courteously
Identify and screen Medicare charity cases within established guidelines
Rebill accounts as necessary
Operate keyboards, fax machines, telephones, and other business equipment
Perform duties in a high-stress environment with constant interruptions and normal business office surroundings

Requirements

What you’ll need

High school diploma or equivalent
One (1) year experience in a healthcare setting preferred
One (1) year previous customer service experience preferred
Excellent oral and written communication skills
Knowledge of medical terminology preferred
Knowledge of ICS-9 and CPT coding preferred
Demonstrated customer service relations
Analytical skills necessary for problem solving
Knowledge of Fair Debt Collection Act
General knowledge of third party payers, collection laws, and collection procedures required
Excellent telephone communication skills
Working knowledge of computers, including Microsoft Word and Excel
Current knowledge of Medicare reimbursement process and audit regulations
Understanding of UB92/1500 bill forms contents and EOMB’s
Ability to understand written and oral communication
Ability to communicate with patients according to established age-specific education/standards
Ability to operate keyboards, fax machines, telephones, and other business equipment
Must meet stated physical requirements, including lifting/force requirements and manual dexterity

Benefits

Comp & perks

Full-time schedule with 40 scheduled weekly hours
Day shift
Non-exempt position