FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Service Representative
WVU Medicine. Accurately post data, including payments and adjustments .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient billing processes, including knowledge of ICD-9 and CPT coding, and the ability to effectively communicate with patients regarding payment arrangements. Proficient in handling high-stress environments while maintaining professional interactions and excellent customer service.
Highest-signal resume keywords
Knowledge Of Medical TerminologyICD-9 And CPT CodingCustomer Service ExperienceKnowledge Of Fair Debt Collection ActMicrosoft Word And Excel Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient BillingData PostingRebilling AccountsAnalytical SkillsKnowledge Of Third Party PayersUnderstanding Of UB-92/1500 Bill FormsMedicare Reimbursement ProcessAbility To Lift More Than 50 LbsKnowledge Of Collection ProceduresAbility To Use Business Equipment
Soft Skills
Excellent Oral And Written Communication SkillsTact And DiplomacyProfessional InteractionsCustomer Service RelationsAbility To Understand Written And Oral Communication
Industry Keywords
Healthcare SettingCharity AssistancePatient CounselingCollection LawsEOMBsHigh Stress EnvironmentAge-Specific Education StandardsPhysical Demands
About the role
Key responsibilities & impact- Accurately post data, including payments and adjustments
- Communicate workflow problems to management
- Resolve patient billing and third-party payer concerns
- Interview and counsel patients regarding payment arrangements, charity assistance, and other assigned matters
- Answer patient questions quickly, accurately, and courteously
- Identify and screen Medicare charity within established guidelines
- Rebill accounts as necessary
- Work with patients to resolve account balances
- Perform frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping, and feeling throughout the work shift
- Work in a normal business office environment with high stress and constant interruptions
Requirements
What you’ll need- High school diploma or equivalent
- One (1) year experience in a healthcare setting (preferred)
- One (1) year previous customer service experience (preferred)
- Professional interactions at all times
- Excellent oral and written communication skills
- Knowledge of medical terminology (preferred)
- Knowledge of ICD-9 and CPT coding (preferred)
- Ability to use tact and diplomacy in dealing with others
- Demonstrated customer service relations
- Analytical skills necessary for problem solving
- Knowledge of Fair Debt Collection Act
- Specialized courses or seminars beyond high school related to collections, medical field, or hospital business office setting
- General knowledge of third party payers, collection laws, and collection procedures
- Excellent telephone communication skills
- Working knowledge of computers, including Microsoft Word and Excel
- Ability to communicate with patients according to established age-specific education standards
- Current knowledge of Medicare reimbursement process and audit regulations
- Understanding of UB-92/1500 bill forms and EOMBs
- Ability to understand written and oral communication
- Ability to operate keyboards, fax machines, telephones, and other business equipment
- Ability to meet physical demands including lifting more than 50 lbs. occasionally, up to 25 lbs. frequently, and up to 10 lbs. constantly
- Visual acuity within normal range
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account WVU Medicine Website LinkedIn All Job Openings 10,000+ employees 🏥 Healthcare ⚕️ Healthcare Insurance Healthcare
- Healthcare Insurance WVU Medicine is a comprehensive health system affiliated with West Virginia University, providing medical services through a network of hospitals across West Virginia. The system includes notable facilities such as J. W. Ruby Memorial Hospital, WVU Medicine Children's, and various other regional medical centers. WVU Medicine offers a wide range of healthcare services, including specialized and advanced medical treatments such as robotic heart surgery. It's also involved in medical education, research, and community health initiatives, emphasizing a mission of delivering high-quality care to the communities it serves. Customer Service Representative 🔥 5 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 👻 Ghost score 10% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Accurately post data, including payments and adjustments
- Communicate workflow problems to management
- Resolve patient billing and third-party payer concerns
- Interview and counsel patients regarding payment arrangements, charity assistance, and other assigned matters
- Answer patient questions quickly, accurately, and courteously
- Identify and screen Medicare charity within established guidelines
- Rebill accounts as necessary
- Work with patients to resolve account balances
- Perform frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping, and feeling throughout the work shift
- Work in a normal business office environment with high stress and constant interruptions 🎯 Requirements
- High school diploma or equivalent
- One (1) year experience in a healthcare setting (preferred)
- One (1) year previous customer service experience (preferred)
- Professional interactions at all times
- Excellent oral and written communication skills
- Knowledge of medical terminology (preferred)
- Knowledge of ICD-9 and CPT coding (preferred)
- Ability to use tact and diplomacy in dealing with others
- Demonstrated customer service relations
- Analytical skills necessary for problem solving
- Knowledge of Fair Debt Collection Act
- Specialized courses or seminars beyond high school related to collections, medical field, or hospital business office setting
- General knowledge of third party payers, collection laws, and collection procedures
- Excellent telephone communication skills
- Working knowledge of computers, including Microsoft Word and Excel
- Ability to communicate with patients according to established age-specific education standards
- Current knowledge of Medicare reimbursement process and audit regulations
- Understanding of UB-92/1500 bill forms and EOMBs
- Ability to understand written and oral communication
- Ability to operate keyboards, fax machines, telephones, and other business equipment
- Ability to meet physical demands including lifting more than 50 lbs. occasionally, up to 25 lbs. frequently, and up to 10 lbs. constantly
- Visual acuity within normal range Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Representative 🔥 10 minutes ago TAXWELL 1 - 10 ⚖️ Legal 💸 Finance 💼 Consulting Website LinkedIn All Job Openings Seasonal customer service representative supporting Drake Software tax professionals. Troubleshooting tax software inquiries and resolving customer issues remotely across all U.S. states. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Transaction Team Support Specialist 🔥 1 hour ago ClimeCo 51 - 200 💼 Consulting 🏥 Healthcare 🍽️ Food & Beverage Website LinkedIn All Job Openings Transaction support specialist managing contracts, settlements, risk, and P&L for ClimeCo’s environmental commodity business. Supporting front-office teams across carbon credits, environmental certificates, and derivatives. 🇺🇸 United States – Remote 💵 $85k - $100k / year 💰 $50M Private Equity Round - ClimeCo on 2022-04 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Customer Service, Temporary 🔥 1 hour ago Five Star Solutions 1001 - 5000 🏥 Healthcare ✈️ Travel 🛡️ Insurance Website LinkedIn All Job Openings Remote temporary customer service representative answering inbound calls about debit card incentives, orders, and balances. Providing scripted, professional support for Five Star Call Centers’ clients. 🇺🇸 United States – Remote 💵 $14 / hour ⏰ Full Time 🟠 Senior 🔴 Lead 💝 Customer Support Customer Service – Temporary 🔥 2 hours ago Five Star Solutions 1001 - 5000 🏥 Healthcare ✈️ Travel 🛡️ Insurance Website LinkedIn All Job Openings Remote customer service representative answering inbound calls for Five Star Call Centers’ clients. Handling debit card incentives, orders, balances, customer needs, and service solutions. 🇺🇸 United States – Remote 💵 $14 / hour ⏰ Full Time 🟠 Senior 🔴 Lead 💝 Customer Support Customer Service, Temporary 🔥 2 hours ago Five Star Solutions 1001 - 5000 🏥 Healthcare ✈️ Travel 🛡️ Insurance Website LinkedIn All Job Openings Temporary remote customer service representative answering calls about debit card incentives, orders, and balances. Providing scripted support and solutions for Five Star Call Centers’ clients. 🇺🇸 United States – Remote 💵 $14 / hour ⏰ Full Time 🟠 Senior 🔴 Lead 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs