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Employee Training Specialist
WVU Medicine. Develops and designs training programs, special projects, quality assurance, and compliance training .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and delivering training programs focused on revenue cycle operations, patient access systems, and compliance training. Proficient in adult learning principles and skilled in assessing employee performance and productivity.
Highest-signal resume keywords
Revenue Cycle ManagementTraining Program DevelopmentPatient Access Systems KnowledgeAdult Learning PrinciplesMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training Program DevelopmentCompetency AssessmentsQuality AssuranceCourse Material DevelopmentProficiency TestingPatient RegistrationInsurance EligibilityPoint-of-Service CollectionsPerformance ManagementStatistical Analysis
Soft Skills
Good Oral CommunicationGood Written CommunicationProblem SolvingTeamworkDecision Making
Industry Keywords
HealthcareRevenue CyclePatient Financial ServicesQuality MonitoringPerformance ImprovementTraining Curriculum DesignEmployee Training ActivitiesCompliance TrainingSystem DesignEducational Theory
About the role
Key responsibilities & impact- Develops and designs training programs, special projects, quality assurance, and compliance training
- Administers proficiency tests, competency assessments, and skills checklists
- Participates in testing and installation of system upgrades
- Conducts training classes and develops course materials
- Coordinates and plans new and refresher training courses
- Provides education and training for revenue cycle operations applications throughout the healthcare organization
- Demonstrates knowledge of hospital scheduling and patient access systems, patient accounting, and quality monitors
- Maintains knowledge of third-party billing requirements and reimbursement principles
- Trains new and current employees on revenue cycle processing and patient experience, including patient registration, schedule management, insurance eligibility, and point-of-service collections
- Generates schedules and educational tracking records for ongoing employee education
- Coordinates on-the-job training and new and refresher programs with employees and management
- Delivers training through lectures, demonstrations, case studies, simulations, practical experience, and other interactive methods
- Coordinates education and training sessions with skill assessments, quality monitoring, and productivity monitoring
- Follows training plans coordinated with IT system-application testing
- Collaborates with the Revenue Cycle Trainer to determine continuing education and professional growth needs
- Uses appropriate training materials and team-building techniques
- Participates in developing employee performance capabilities and provides input into performance management
- Monitors quality and productivity
- Participates in revenue cycle management quality audits and reports findings and recommendations
- Informs management of staff-training or work-quality problems and concerns
- Participates in training curriculum and method design to improve effectiveness
- Maintains knowledge of healthcare performance-improvement processes
- Attends courses in performance improvement, system design, technical training, statistical analysis, and other health-related subjects
- Participates in departmental objectives, staff meetings, committees, task forces, cross-functional groups, projects, and performance-improvement initiatives
- Promotes teamwork by assisting coworkers, contributing ideas, and problem-solving
Requirements
What you’ll need- High School Diploma or equivalent
- Two (2) years’ experience in revenue cycle (patient financial services/patient access)
- Good oral and written communication skills
- Ability to problem solve and make appropriate decisions
- Demonstrated ability to produce course outlines and handout materials
- Ability to use personal computers including knowledge of Microsoft Office products
- Knowledge of adult learning principles and educational theory
- Must have an excellent working knowledge in all areas of the patient access positions and a solid understanding of their role in the entire revenue cycle
- Frequent walking, standing, stooping, kneeling, reaching, pushing, lifting, grasping and feeling are necessary body movements utilized in performing duties through the work shift
- Ability to stand for long periods of time
- Must be able to sit for extended periods of time
- Visual acuity must be within normal range
- Bachelor’s in Business, Education, or Health Care related field preferred
- One (1) year experience in Training/Organizational Development or employee training activities preferred
Benefits
Comp & perks- Full-time schedule of 40 hours per week
- Day shift
- Reasonable accommodations for individuals with disabilities