Insurance Claims Specialist

WVU Medicine

. Submit accurate and timely claims to third party payers .

Posted 9/15/2026full-timeVirginia • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in medical billing processes, including claims submission, follow-up, and resolution, while ensuring compliance with HIPAA regulations and maintaining confidentiality. Proficient in customer service and communication, with a strong understanding of revenue cycle operations and medical terminology.

Highest-signal resume keywords

Medical Billing ExperienceClaims AdjudicationRevenue Cycle OperationsICD-10 and CPT CodingCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims SubmissionClaims Follow-UpPayer RelationsContractual Claims ProcessingCredit Balance ResolutionBusiness MathMedical TerminologyStatistical ReportingAccount ReconciliationThird Party Reimbursement

Soft Skills

Excellent Communication SkillsTact and DiplomacyOrganizational SkillsProblem-Solving SkillsCustomer Service Etiquette

Tools & Technologies

Payer PortalsBilling SoftwareComputersFax MachinesTelephones

Industry Keywords

HIPAA CompliancePHI ManagementMedical Office ExperienceHealthcare Billing RegulationsClaims Processing

About the role

Key responsibilities & impact

Submit accurate and timely claims to third party payers
Resolve claim edits and account errors before claim submission
Follow up with third party payers to ensure collections and exceed department goals
Gather statistics, complete reports, and perform scheduled or requested duties
Organize and prioritize daily tasks for productivity, accountability, and efficiency
Comply with Notices of Privacy Practices and HIPAA regulations concerning PHI and claim submission/follow-up
Contact third party payers to resolve unpaid claims
Use payer portals and websites to verify claim status and conduct account follow-up
Assist Patient Access and Care Management with denial investigation and resolution
Attend educational programs, department meetings, teleconferences, and webcasts as necessary
Research and process returned mail and payer-rejected claims
Reconcile billing account transactions and process billing and follow-up transactions accurately and timely
Maintain knowledge of federal, state, and local hospital billing regulations
Monitor accounts to facilitate timely follow-up and payment and maximize cash receipts
Maintain work queue volumes and productivity within established guidelines
Provide customer service to patients, visitors, and employees
Work with supervisors and managers to develop and exceed annual goals
Maintain confidentiality regarding demographic, clinical, and financial information
Communicate workflow problems to management in a timely manner

Requirements

What you’ll need

High School diploma or equivalent
One (1) year medical billing/medical office experience preferred
Excellent oral and written communication skills
Working knowledge of computers
Excellent customer service and telephone etiquette
Ability to use tact and diplomacy in dealing with others
Knowledge of revenue cycle operations, third party reimbursement, medical terminology, payer relations, claims adjudication, contractual claims processing, credit balance resolution, and general reimbursement procedures
Knowledge of medical terminology preferred
Knowledge of business math preferred
Knowledge of ICD-10 and CPT coding processes preferred
Ability to understand written and oral communication
Must be able to sit for extended periods of time
Must have reading and comprehension ability
Visual acuity must be within normal range
Must be able to communicate effectively
Must have manual dexterity to operate keyboards, fax machines, telephones, and other business equipment

Benefits

Comp & perks

Full-time schedule of 40 hours per week
Participation in educational programs for mandatory requirements, job growth, and personal growth
Performance improvement initiatives
Reasonable accommodations for individuals with disabilities