Leave Support Specialist

WVU Medicine

. Support WVU Health System’s Leave of Absence and Accommodation programs .

Posted 11/6/2026full-timeRemote • West Virginia • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Leave of Absence programs, including Time Off, Short-Term Disability, and FMLA, while effectively managing case administration and ensuring compliance. Strong communication and problem-solving skills are essential for guiding employees and resolving inquiries.

Highest-signal resume keywords

Leave Of Absence ProgramsFMLACase ManagementMS Office ProficiencyStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Leave Of Absence AdministrationShort-Term Disability ManagementCase TrackingData MaintenanceCompliance Management

Soft Skills

Attention To DetailInterpersonal SkillsProblem-Solving SkillsJudgmentAbility To Handle Confidential Information

Tools & Technologies

WorkdayKronosAbsence TrackerKnowledgebase Tools

Industry Keywords

HR PoliciesEmployee InquiriesService-Level AgreementsAdministrative Processes

About the role

Key responsibilities & impact

Support WVU Health System’s Leave of Absence and Accommodation programs
Provide guidance to employees and managers on leave program policies and procedures
Facilitate leave and time-off-related transactions
Address service requests escalated from the Tier 1 Customer Service team
Support leave/disability case management to promote efficiency and clear communication
Review new leave of absence claims for eligibility, send notifications, validate new claims or extensions, and use case-management features
Track, investigate, update, and close cases in the case-management tool
Respond to emails within established service-level agreement timelines
Provide input and guidance regarding leave policies, procedures, forms, and processes
Apply company policies, procedures, and reference materials to resolve employee inquiries
Liaise with team members to coordinate communication and resolve employee issues
Support employees and others starting or inquiring about leaves of absence; perform outbound callbacks as required
Send reminder communications for paperwork deadlines, return-to-work, and leave closures
Maintain data and document records for compliance and accountability
Identify opportunities to improve leave-of-absence administrative processes

Requirements

What you’ll need

High school diploma or equivalent and three years of administrative or customer service experience, including at least one year of experience with Leave of Absence programs including Time Off, Short-Term Disability, and FMLA; OR Associate’s degree in human resources, business administration, or related field and two years of administrative or customer service experience, including at least one year of experience with Leave of Absence programs including Time Off, Short-Term Disability, and FMLA; OR Bachelor’s degree in human resources, business administration, or related field and one year of administrative or customer service experience related to Leave of Absence programs including Time Off, Short-Term Disability, and FMLA
Strong verbal and written communication skills; effective interpersonal skills; strong attention to detail
Familiarity with HR policies and procedures
Proficiency with MS Office
Ability to utilize search tools and knowledgebase tools
Effective problem-solving and troubleshooting skills
Ability to consider multiple variables to determine proper course of action
Ability to handle sensitive and confidential information and situations with good judgment
Ability to work in a fast-paced, high-demand environment while balancing multiple priorities
Ability to quickly establish credibility and build and maintain effective working relationships
Strong attention to detail and accuracy skills
Experience with Workday, Kronos, and Absence Tracker preferred
Sitting and standing for long periods; working on a computer