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Quality Assurance Analyst
WVU Medicine. Coordinate the day-to-day quality, safety, and compliance program at Mon EMS .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in quality assurance, compliance, and risk management within EMS, with a strong focus on data analysis, training delivery, and patient safety initiatives. Proficient in utilizing Microsoft Office Suite for reporting and performance evaluation, while ensuring adherence to HIPAA and regulatory standards.
Highest-signal resume keywords
State of West Virginia Paramedic LicensureNationally Registered Paramedic CertificationQuality Assurance and Quality Improvement ManagementData Analysis and ReportingRisk Management and Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Quality Assurance MethodologiesData AnalysisIncident InvestigationClinical Performance ReportingMicrosoft ExcelMicrosoft PowerPointDashboard DevelopmentCompliance AuditsPatient-Care Guidelines ReviewTraining Program Development
Soft Skills
Effective CommunicationProblem SolvingPeople ManagementOrganizational SkillsAttention to Detail
Tools & Technologies
Computer-Aided Dispatch SystemsMicrosoft Office SuiteInfographic Development ToolsPerformance Metrics Dashboards
Certifications & Qualifications
Nationally Registered Paramedic CertificationPatient Safety CertificationHealthcare Quality CertificationEMS Instructor Certification
Industry Keywords
EMS Data AnalysisHIPAA CompliancePatient SafetyQuality Improvement ProgramsRisk ManagementClinical RemediationRegulatory ReportingWest Virginia OEMS Standards
About the role
Key responsibilities & impact- Coordinate the day-to-day quality, safety, and compliance program at Mon EMS
- Extract, analyze, and disseminate EMS data for quality assurance and quality improvement programs
- Build reports and review clinical performance reporting
- Coordinate and conduct individual case reviews and investigate incidents
- Foster patient and employee safety, continuous improvement, error reduction, efficiency, and improved patient outcomes
- Support leadership and operations in reducing costs, enhancing revenues, and achieving utilization and quality objectives
- Perform risk management, corporate compliance, and HIPAA privacy responsibilities as required
- Plan and deliver training with the Clinical Services education team to enhance clinical care
- Review EMS personnel reports for accuracy, completeness, and policy/protocol compliance
- Conduct case reviews and evaluate 911 communications for protocol compliance
- Monitor EMS system and personnel performance and provide patient-care feedback
- Design quality assurance and quality improvement evaluation methodologies
- Analyze Computer-Aided Dispatch data for response-time and resource-utilization trends
- Recommend training updates for personnel or the department
- Support initial and continuing education, new-hire classes, and other training programs
- Collaborate with Medical Directors and Mon EMS leadership on clinical remediation and standards of practice
- Serve as liaison for customer concerns involving clinical matters
- Conduct research, data collection, and written reporting
- Review and recommend patient-care guidelines, policies, and operational procedures
- Conduct compliance audits against laws, regulations, company policies, and WV OEMS standards
- Present evidence-based quality indicators and standards and support implementation of improvement initiatives
- Develop dashboards, scorecards, reports, charts, and infographics for quality metrics, performance initiatives, and regulatory reporting
- Investigate sentinel events, patient-safety concerns, complaints, and deficiencies in standards of care
- Maintain security and privacy of company and patient information in accordance with HIPAA and applicable regulations
Requirements
What you’ll need- Licensure as a State of West Virginia Paramedic
- Certification as a Nationally Registered Paramedic
- Two (2) years of experience as an Advanced Life Support clinician
- Two (2) years of Microsoft Office experience, with emphasis on Excel and PowerPoint
- Ability to effectively communicate verbally and in writing
- Ability to read, understand, curate, and analyze data
- Ability to utilize computing systems required for essential job functions
- Ability to understand and solve complex problems
- Ability to lead groups and projects
- People management skills
- Exceptional organizational skills and attention to detail
- High proficiency in Microsoft Office Suite, Outlook, and Internet applications
- Unencumbered ability to work legally in a healthcare setting in the State of West Virginia and follow all applicable federal, state, and local statutes, rules, and regulations
- Preferred: Bachelor’s Degree in business, statistics, quality, healthcare, or related field
- Preferred: Certification and experience as an EMS Instructor
- Preferred: Patient Safety or Healthcare Quality Certification
- Preferred: Three (3) years of experience managing QA/QI, risk management, privacy, and safety compliance programs
- Preferred: Three (3) years of experience as an Advanced Life Support provider
Benefits
Comp & perks- Full-time schedule of 40 hours per week
- Exempt status
- Equal employment opportunity and nondiscrimination protections