Revenue Cycle Support Specialist

WVU Medicine

. Receive, review, and process incoming correspondence related to billing, insurance claims, denials, appeals, and patient inquiries .

Posted 11/6/2026full-timeMorgantown • West Virginia • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare billing and insurance processes, including correspondence processing, denial management, and compliance with HIPAA regulations. Proficient in maintaining accurate records and collaborating with various teams to ensure efficient revenue cycle operations.

Highest-signal resume keywords

Healthcare Billing KnowledgeInsurance Claims ProcessingHIPAA ComplianceStrong Written CommunicationMicrosoft Office Suite Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Correspondence ProcessingInsurance Denials ManagementAppeal Letter GenerationRecord-KeepingDocumentation Organization

Soft Skills

Attention to DetailStrong Organizational SkillsAbility to Manage Multiple Priorities

Tools & Technologies

Electronic Document Management SystemsRevenue Cycle SoftwareMicrosoft WordMicrosoft Outlook

Industry Keywords

Payer GuidelinesPatient Privacy LawsAudit PreparationCorrespondence Volume Reporting

About the role

Key responsibilities & impact

Receive, review, and process incoming correspondence related to billing, insurance claims, denials, appeals, and patient inquiries
Process outgoing mail, including claims, itemized bills, and medical records
Draft, edit, and send responses to insurance companies, patients, and internal departments
Maintain accurate correspondence records in electronic document management systems or revenue cycle software
Track, monitor, and escalate unresolved correspondence issues
Collaborate with billing, coding, collections, and patient financial services teams
Ensure correspondence complies with HIPAA regulations and confidentiality standards
Support denial management by generating appeal letters and coordinating documentation
Assist with audit preparation by organizing correspondence records and documentation
Maintain templates and update correspondence formats for current policies and payer requirements
Provide reports on correspondence volume, status, and resolution metrics
Perform other revenue cycle support tasks as assigned

Requirements

What you’ll need

High school diploma or equivalent required
Experience with correspondence processing
Knowledge of healthcare billing, insurance processes, and payer guidelines preferred
Experience with insurance denials, appeals, and claim resolution processes preferred
Strong written communication skills with excellent grammar, spelling, and attention to detail
Ability to manage multiple priorities and deadlines in a fast-paced environment
Proficient in Microsoft Office Suite, especially Word and Outlook
Strong organizational and record-keeping skills
Understanding of HIPAA and patient privacy laws
Must be able to sit for extended periods
Must have reading and comprehension ability
Visual acuity must be within normal range
Must have manual dexterity to operate keyboards, fax machines, telephones, and other business equipment
Must be able to lift 50 pounds within handling package storage
Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping, and feeling are necessary throughout the work shift