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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in overseeing virtual care programs, ensuring high-quality service delivery, and managing nursing staff. Proficient in strategic planning, compliance with regulatory standards, and utilizing technology to enhance patient outcomes.
Highest-signal resume keywords
Registered Nurse License (eNLC)Virtual Care ExperienceChange ManagementPerformance ImprovementLeadership and Team Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Nursing Care PlanningPerformance Indicator DevelopmentBudget ManagementPatient Care DeliveryProcess Improvement
Soft Skills
Excellent Communication SkillsOrganizational SkillsMotivational SkillsInterpersonal SkillsFlexibility
Tools & Technologies
Electronic Health RecordsCommunication SystemsVirtual Care PlatformsInformation Technology
Certifications & Qualifications
Basic Life Support Certification
Industry Keywords
Virtual Care ServicesPatient OutcomesRegulatory ComplianceQuality ImprovementCommunity Outreach
About the role
Key responsibilities & impact- Oversee and expand the virtual care program
- Lead strategic planning, implementation, and management of virtual care services
- Ensure high-quality virtual care delivery, improved patient outcomes, and enhanced patient and provider satisfaction
- Directly supervise nursing staff performing virtual care services
- Support development and implementation of a system-wide acute virtual care strategy
- Collaborate with clinical and administrative leaders to integrate virtual care into existing service lines and new programs
- Oversee day-to-day virtual care operations
- Develop and monitor key performance indicators for virtual care services
- Provide leadership on committees related to virtual care initiatives
- Manage the virtual care team, including hiring, training, and performance evaluation
- Ensure compliance with regulatory requirements, industry standards, and best practices
- Select, implement, maintain, and upgrade virtual care platforms and technology with IT and other departments
- Address patient and provider feedback to improve virtual care services
- Identify and pursue funding opportunities, including grants and partnerships
- Promote virtual care services to patients and providers
- Develop educational materials and resources to improve patient access to and understanding of virtual care
- Monitor personnel and expense budgets and justify variances
- Recommend annual budget preparation for the cost center
- Serve as a resource to quality improvement teams
- Maintain communication with medical staff, patients, staff, and other departments to identify and resolve problems
- Plan, organize, implement, and evaluate nursing care according to standards of practice and care
- Participate in community outreach activities
Requirements
What you’ll need- Current unencumbered multi-state Registered Nurse License through the enhanced Nurse Licensure Compact (eNLC)
- Obtain Basic Life Support certification within 30 days of hire
- Four years of nursing experience, including at least two years of management experience
- Experience in a virtual care environment
- Experience with change management and process improvement
- Ability to handle and maintain confidential information
- Ability to work in a fast-paced and rapidly changing environment
- Excellent oral and written communication skills
- Strong organizational and motivational skills
- Flexibility
- Proficiency in information technology, including electronic health records, communication systems, computers, and necessary equipment
- Ability to work with physicians, nurses, ancillary staff, and interdisciplinary teams
- Ability to use independent, critical judgment in patient care delivery
- Demonstrated interpersonal skills conveying a positive and supportive attitude
- Ability to manage multiple responsibilities, urgent responses, and challenging situations
- Change management knowledge and expert ability to use feedback and process improvement knowledge to facilitate change
Benefits
Comp & perks- Equal opportunity employer and nondiscrimination protections
- 40 scheduled hours weekly