Supervisor – Epic Cogito Analytics

WVU Medicine

. Manage day-to-day operations of Information Technology staff, including workload, payroll, career growth, performance reviews, timecards, vacation, and on-call schedules .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Information Technology operations, including application support, data governance, and analytics initiatives. Proficient in leading teams, facilitating training, and ensuring compliance with healthcare IT standards.

Highest-signal resume keywords

Project ManagementData GovernanceEpic Clinical WorkflowsSQL ServerAnalytics Team Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software DevelopmentApplication SupportHL7 InterfacesData ModelsPipelinesReporting StructuresAdvanced Excel MacrosMicrosoft FabricSQLPower BI

Soft Skills

MentoringCommunicationDecision-MakingCollaborationProblem-Solving

Tools & Technologies

EpicChronicleReporting WorkbenchSIEMUnix/LinuxVirtualizationServer ManagementStorage SolutionsFinancial SystemsWeb Services

Industry Keywords

Healthcare ITPatient SafetyOperational PerformanceConfidentialityStakeholder ManagementData QualityWorkflow IssuesOn-Call ResponsibilitiesMultidisciplinary GroupsWVUHS Policies

Tech Stack

Tools & technologies

LinuxSQLUnix

About the role

Key responsibilities & impact

Manage day-to-day operations of Information Technology staff, including workload, payroll, career growth, performance reviews, timecards, vacation, and on-call schedules
Lead professional development, onboarding, training, mentoring, and team building
Coordinate design, development, testing, implementation, upgrades, and maintenance of new and legacy systems
Lead customer collaboration to identify system solutions, streamline operations, and ensure patient safety and confidentiality
Oversee production issues, escalation, complex test scripts, testing, documentation, outages, and system performance restoration
Evaluate and document operational performance, incidents, service requests, and problem resolutions for complex systems
Use reporting workbench, report writers, Chronicle, SQL, advanced Excel macros, and specialized analysis and reporting tools
Coordinate projects, resource allocation, work estimates, milestones, vendor calls, status reports, upgrades, and test plans
Develop processes and procedures, improve turnaround times, lead team meetings, and escalate issues to the Manager
Facilitate training programs and support strategic planning and system training environments
Perform or oversee complex system analyses, design, simulation, and system process or data structure changes
Manage applications support and deployment across HR, ER, business, clinical, PACS, EMR/EPIC, cardiology, laboratory, and pharmacy environments
Oversee backend hardware, Unix/Linux, storage, server, virtualization, security-control, SIEM, financial, web, and Epic ancillary services teams
Manage analytics initiatives, data governance, data quality, data models, pipelines, reporting structures, and delivery of concurrent projects
Ensure customer satisfaction and adherence to WVUHS and entity policies

Requirements

What you’ll need

Bachelor’s degree in healthcare, computer science, business, informatics or related field and three (3) years of relatable IT experience; OR Associate’s degree and four (4) years of relatable IT experience; OR High School Diploma or equivalent and five (5) years of relatable IT experience
Internal employees must meet all mandatory competencies in their current position to qualify for promotion within IT
Experience supporting day-to-day Information Technology department activities
Technical experience with software development, application support, HL7 interfaces, or related areas
Working knowledge of Epic clinical and operational workflows, including ambulatory scheduling, registration, inpatient ADT, Clarity, and Caboodle
Data literacy and ability to translate technical findings for operational and clinical leaders
Experience managing executive-level stakeholder relationships and presenting findings, recommendations, and project updates
Ability to identify data quality or workflow issues at the source
Experience establishing or enforcing data definitions, lineage, and stewardship standards across Epic and/or Microsoft Fabric environments
Experience designing data models, pipelines, and reporting structures in Microsoft Fabric, SQL Server, and/or Power BI
Demonstrated experience managing analytics teams, including hiring, mentoring, developing analyst talent, and overseeing multiple concurrent analytics projects
Proven project management skills, including scoping work, setting timelines, managing competing priorities, and ensuring on-time delivery
Ability to balance competing priorities from multiple executive sponsors and build credibility across clinical, operational, and IT domains
Ability to handle confidential information
Ability to work independently, cooperatively, under high-stress conditions, and in rapidly changing environments
Ability to work with multidisciplinary groups and facilitate meetings
Reading, comprehension, typing, oral and written communication, prioritization, independent decision-making, project coordination, and mentoring skills
May require additional certification within a defined period
Ability to participate in on-call responsibilities and travel to WVUHS facilities or affiliated sites as needed

Benefits

Comp & perks

Home-based/remote work designation
Certification training provided by WVUHS Information Technology
40 scheduled weekly hours
Exempt status