Supervisor Technology – IT Patient Access

WVU Medicine

. Supervise day-to-day operations, workload, payroll, career growth, performance reviews, timecards, vacation, and on-call schedules for Information Technology staff .

Posted 10/27/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in overseeing IT operations, including application support, system analysis, and vendor management, while ensuring compliance with healthcare standards. Proficient in leading teams, mentoring staff, and implementing training programs to enhance operational efficiency and patient safety.

Highest-signal resume keywords

IT Operations ManagementApplication SupportSystem AnalysisVendor ManagementTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software DevelopmentHL7 InterfacesDatabase ManagementUnix/LinuxSQLAdvanced Excel MacrosApplication DeploymentReporting ToolsSystem RecoveryIncident Diagnosis

Soft Skills

MentoringProject CoordinationIndependent Decision-MakingCommunication SkillsAdaptability

Tools & Technologies

VMwareEpicSCCMCarbon BlackNessusSIEMChronicleHR/ER ApplicationsPACSLab Applications

Certifications & Qualifications

Bachelor’s Degree in HealthcareBachelor’s Degree in Computer ScienceBachelor’s Degree in BusinessBachelor’s Degree in InformaticsAssociate’s DegreeHigh School Diploma

Industry Keywords

Healthcare ITPatient SafetyOperational EfficiencyConfidentialityClinical Applications

Tech Stack

Tools & technologies

ITSMLinuxSQLUnixVMware

About the role

Key responsibilities & impact

Supervise day-to-day operations, workload, payroll, career growth, performance reviews, timecards, vacation, and on-call schedules for Information Technology staff
Lead professional development, onboarding, training, mentoring, and team-building activities
Coordinate design, development, testing, implementation, upgrades, deployment, maintenance, and support of new and legacy systems
Lead staff in identifying system solutions that meet functional needs and improve patient safety, confidentiality, customer satisfaction, and operational efficiency
Oversee daily production problems, issue escalation, complex test scripts, testing, documentation, incident diagnosis, and system recovery
Evaluate and document operational performance, incidents, service requests, and complex system or process resolutions
Plan and evaluate vendor demonstrations, reference calls, site visits, RFP/RFI activities, and department budget accuracy
Coordinate projects, assign resources, estimate work effort, define milestones, assign IT Service Management tickets, remove roadblocks, and complete status reports
Coordinate vendor calls and major application or system upgrades; create workflow-based test plans
Develop processes, procedures, training curricula, training programs, and system training environments
Perform complex system analysis, design, simulation, capacity planning, and strategic system development across clinical and business functions
Oversee application support, backend infrastructure, Unix/Linux, storage, servers, hypervisors, security controls, system log management, and application delivery
Adhere to WVUHS and assigned-entity policies
Participate in on-call support by phone or on-site and travel to other WVUHS facilities or affiliated sites for implementations, training, and support

Requirements

What you’ll need

Bachelor’s degree in healthcare, computer science, business, informatics or related field and three (3) years of relatable IT experience; OR Associate’s degree and four (4) years of relatable IT experience; OR High School Diploma or equivalent and five (5) years of relatable IT experience
Internal employees must meet all mandatory competencies in current position to qualify for promotion within IT
Additional certification may be required within a defined period, with certification training provided by WVUHS Information Technology
Experience supporting day-to-day activities in an Information Technology department
Technical experience with software development, application support, HL7 Interfaces, or similar areas
Advanced skills with analysis and reporting tools, including reporting workbench, report writers, query tools, Chronicle, SQL, and advanced Excel macros
Knowledge of applications support and deployment, including HR/ER/business applications and clinical applications such as PACS, EMR/EPIC, Cardiology, Lab, and Pharmacy
Experience with database management and specialized technical skills in supported application portfolios
Knowledge of backend hardware, Unix/Linux, block/file-level storage, application support and administration
Knowledge of WinTel servers, VMware/AHV hypervisors, Epic ancillary server/services, financial and web application backend support, SCCM, Carbon Black, Nessus, and SIEM
Ability to handle confidential information, work under high-stress conditions, work independently or as a supervisor, prioritize tasks, coordinate projects, mentor others, and facilitate meetings
Reading and comprehension ability; typing ability; oral and written communication skills; independent decision-making ability
Ability to work in a fast-paced, rapidly changing environment and adapt to varied workloads
Ability to participate in on-call responsibilities and travel to WVUHS facilities or affiliated sites as needed

Benefits

Comp & perks

Equal opportunity employer
Reasonable accommodations for individuals with disabilities
Additional certification training provided by WVUHS Information Technology
Professional development and training opportunities
40 scheduled weekly hours
Day shift