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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in data center infrastructure management, including installation, configuration, and maintenance of IT hardware and systems. Proficient in automation, monitoring, and documentation practices, with strong collaboration skills across global teams.
Highest-signal resume keywords
Data Center OperationsUnix/Linux SystemsNetwork Theory and ProtocolsAutomation and Monitoring ScriptsHPE, Dell, and Cisco Equipment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data Center Infrastructure ManagementOS DeploymentsBash ProgrammingC/C++ ProgrammingJava ProgrammingPython ProgrammingLDAP ConfigurationPuppet ConfigurationAnsibleGit/GitHub
Soft Skills
Strong Organizational SkillsMultitasking CapabilitiesWritten Communication SkillsVerbal Communication SkillsAbility to Work with Cross-Functional Teams
Tools & Technologies
JIRASlackOpenStackAWSGoogle Cloud PlatformDCIMPDUUPSCRAC UnitsLife Safety Systems
Industry Keywords
Data Center Technology SolutionsIncident ManagementAsset ManagementPower and Cooling SystemsBreak-Fix Work
Tech Stack
Tools & technologiesAnsibleAWSCloudDNSGoogle Cloud PlatformJavaJenkinsLinuxOpenStackPuppetPythonSaltStackTCP/IPUnixC++
About the role
Key responsibilities & impact- Support Blizzard’s data center infrastructure
- Create and maintain tools used by the team
- Serve as an escalation point for other support teams
- Act as a key resource on projects and work directly with Project Managers to implement data center technology solutions
- Manage problems and incidents
- Participate in team projects and initiatives
- Receive hardware, install servers, cable neatly, and ensure operational use
- Operate, monitor, and maintain power, cooling, and life safety systems critical to data centers
- Install and configure new IT hardware or decommission equipment
- Document and diagram data center floor plans, rack layouts, network ports, and power usage
- Perform data center inventory and asset management using DCIM
- Assist with design, documentation, configuration, integration, and installation of complex network infrastructure
- Perform OS deployments, LDAP and Puppet configurations, and create and maintain automation and monitoring scripts
- Assist with tool integration, including JIRA, Slack, and other web APIs
- Perform break-fix work on equipment
- Provide 24x7 on-call support as part of a weekly rotation
- Conduct research and development in automation and hardware
Requirements
What you’ll need- Bachelor’s in computer science or related field, or 4 years’ experience in Systems Engineering/DevOps related work
- Experience working with HPE, Dell, and Cisco server equipment
- Experience working with Unix/Linux systems
- Ability to work with global cross-functional teams
- Ability to act quickly, competently, and confidently
- Ability to use discretion with sensitive information or confidential issues
- Strong organizational skills and multitasking capabilities
- Strong written and verbal communication skills
- Strong emphasis on equipment and work safety
- Highly motivated and self-driven, capable of working with little instruction to resolve demanding tasks
- Passion for technology and gaming
- Must be able and willing to lift 50 pounds
- Familiarity with data center operations, including generators, PDUs, UPSs, CRAC units, and life safety systems
- Experience with public and private cloud, including OpenStack, AWS, and Google Cloud Platform
- Experience with network theory and protocols, including TCP/IP, UDP, DNS, and VLANs
- Familiarity with service configuration and deployment tools such as Ansible, Git/GitHub, Jenkins, Puppet, or SaltStack
- Ability to read and write code fluently in Bash, C/C++, Java, or Python
Benefits
Comp & perks- Medical, dental, and vision coverage
- Health savings account or health reimbursement account
- Healthcare spending accounts
- Dependent care spending accounts
- Life and AD&D insurance
- Disability insurance
- 401(k) with Company match
- Tuition reimbursement
- Charitable donation matching
- Paid holidays and vacation
- Paid sick time
- Floating holidays
- Compassion and bereavement leaves
- Parental leave
- Mental health and wellbeing programs
- Fitness programs
- Free and discounted games
- Voluntary benefits including supplemental life and disability, legal service, ID protection, and rental insurance
- Relocation assistance, if the Company requires geographic relocation for the job
- Incentive compensation may be available (not guaranteed)
