Operation Specialist

Xcelerate Solutions

. Provide onsite operational support for the DoWIN environment, including network connectivity, endpoint access, and enterprise services .

Posted 9/25/2026full-timeAlexandria • Virginia • United StatesMid-LevelSenior💰 $78,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing operational support for DoD environments, including network connectivity, endpoint management, and cybersecurity compliance. Proficient in incident response coordination, technical troubleshooting, and maintaining operational continuity in enterprise IT settings.

Highest-signal resume keywords

Active Secret ClearanceDoD Cybersecurity RequirementsWindows Enterprise EnvironmentsIncident Response CoordinationServiceNow or Equivalent Ticketing Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network OperationsSystems AdministrationCybersecurity OperationsVulnerability ManagementTechnical TroubleshootingEndpoint ManagementAuthenticationSecurity Configuration ManagementIncident ReportingOperational Reporting

Soft Skills

Effective CoordinationCommunication with Stakeholders

Tools & Technologies

ITIL-Based Service ManagementServiceNowDoD 8140 Qualification

Industry Keywords

DoDNIST RMFEnterprise ITGovernment IT EnvironmentsCybersecurity Assessments

Tech Stack

Tools & technologies

Cyber SecurityITSMServiceNow

About the role

Key responsibilities & impact

Provide onsite operational support for the DoWIN environment, including network connectivity, endpoint access, and enterprise services
Monitor operational conditions and coordinate resolution of network, workstation, and system-access issues
Troubleshoot hardware, software, and connectivity problems within authorized responsibilities
Coordinate with enterprise IT service providers and Government technical teams to resolve incidents and restore services
Support scheduled maintenance, system upgrades, and operational changes
Implement and maintain approved cybersecurity procedures consistent with applicable DoD security requirements
Support vulnerability remediation, security configuration management, and continuous monitoring activities
Identify and escalate suspected cybersecurity incidents, unauthorized access, and security control deficiencies
Assist with cybersecurity assessments, audit requests, and Plans of Action and Milestones (POA&M) remediation
Coordinate security-related operational activities with the SOC/CIRT and Government cybersecurity stakeholders
Coordinate Government-approved user access, account provisioning, and authentication troubleshooting
Support CAC authentication, workstation connectivity, and authorized network-access requirements
Assist personnel with GFE configuration, connectivity, and technical readiness
Coordinate with Government sponsors, service desks, and system administrators to resolve access dependencies
Ensure access-related activities follow established authorization and least-privilege requirements
Receive, document, prioritize, and track technical incidents and service requests through resolution
Escalate mission-impacting outages, recurring technical issues, and unresolved dependencies
Maintain operational logs, incident records, and technical documentation
Provide daily operational status updates to the Cyber PRIMES Program Manager and designated Government Task Monitor Leads
Support shift handoffs and knowledge transfer to maintain continuity of operations

Requirements

What you’ll need

Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related discipline; equivalent relevant experience may be considered
3–5 years of relevant experience supporting enterprise IT, network operations, systems administration, or cybersecurity operations
Active Secret clearance, subject to contract and Government requirements
Working knowledge of Windows enterprise environments, network connectivity, endpoint management, authentication, and IT service management
Familiarity with DoD cybersecurity requirements, NIST RMF, security configuration management, and incident reporting
DoD 8140 qualification appropriate to the Government-approved position and assigned work role
Ability to coordinate effectively with Government stakeholders, technical teams, and enterprise service providers
Experience supporting DoD enterprise networks, DMDC operations, or similar mission-critical Government IT environments is preferred
Familiarity with DoD enterprise identity and access management, ITIL-based service management, ServiceNow or equivalent ticketing platforms, vulnerability management, and operational reporting
Experience coordinating incident response, conducting technical troubleshooting in controlled Government facilities, and supporting continuity of operations is desirable

Benefits

Comp & perks

Growth and development opportunities
Reasonable accommodations for applicants or employees with disabilities
Equal Employment Opportunity/Affirmative Action commitment