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Xideral

Bilingual Technical Support L1

Xideral

. Provide first-level technical support to end users for connectivity, computer equipment, and peripheral issues .

Posted 10/17/2026full-timeChihuahua • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing first-level technical support, user account management, and hardware/software troubleshooting, with a strong focus on customer service and problem-solving in a team-oriented environment.

Highest-signal resume keywords
Technical Support ExperienceUser Account ManagementNetworking KnowledgeWindows Operating Systems SupportMicrosoft 365 Support

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical SupportUser Account ManagementHardware SupportSoftware SupportWindows Operating SystemsMicrosoft 365Networking (TCP/IP, LAN, Wi-Fi, VPN)Basic Diagnostics on Fortinet EquipmentTicketing Management SystemsEquipment Configuration
Soft Skills
Proactive ProfileTeam-Oriented ApproachHigh Problem-Solving Capacity
Tools & Technologies
Active DirectoryMicrosoft Entra IDTicketing Management Systems
Industry Keywords
Technical SupportIT Help DeskOn-Site SupportUser OnboardingUser Offboarding

Tech Stack

Tools & technologies
TCP/IP

About the role

Key responsibilities & impact
  • Provide first-level technical support to end users for connectivity, computer equipment, and peripheral issues
  • Provide on-site physical support for servers and network equipment
  • Act as direct support for remote engineering teams
  • Log, categorize, and escalate incidents using ticketing management systems
  • Execute user onboarding and offboarding processes
  • Manage equipment configuration and collection

Requirements

What you’ll need
  • Advanced English level, essential for providing support and writing service tickets
  • 4 years of verifiable experience in technical support or IT Help Desk
  • Solid experience in hardware, software, Windows operating systems, and Microsoft 365 support
  • User account management through Active Directory or Microsoft Entra ID
  • Knowledge of networking (TCP/IP, LAN, Wi-Fi, VPN)
  • Basic diagnostics on Fortinet equipment
  • Proactive profile
  • Team-oriented approach
  • High problem-solving capacity
  • Availability for a 9:00 AM–6:00 PM schedule
  • Willingness to provide on-site infrastructure support

Benefits

Comp & perks
  • Proyecto por tiempo indefinido
  • Modelo de trabajo híbrido: 3 días en sitio y 2 días remotos
  • Esquema de nómina 100%