Customer Success Consultant

XTM International

. Establish and maintain strong, long-lasting relationships with customers .

Posted 10/7/2026full-timeAthens • GreeceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management, with a strong focus on relationship building, data analysis, and product knowledge. Proficient in utilizing CRM software and collaborating with cross-functional teams to drive customer satisfaction and retention.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementLocalization ExpertiseData AnalysisCRM Software Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ManagementAccount ManagementData AnalysisLocalization WorkflowsSales Metrics Interpretation

Soft Skills

Excellent CommunicationNegotiation SkillsInterpersonal SkillsSelf-MotivatedCollaborative

Tools & Technologies

CRM SoftwareCS Tools

Industry Keywords

Customer AdvocacyUpsellingCross-SellingCustomer Health MonitoringProduct Knowledge

About the role

Key responsibilities & impact

Establish and maintain strong, long-lasting relationships with customers
Understand customers’ business goals and challenges to align product/service offerings with their needs
Serve as the main point of contact for assigned accounts
Monitor customer accounts, track usage, and identify opportunities for growth
Encourage and facilitate customer advocacy, including testimonials, case studies and referrals
Act as a voice of the customer within the company, providing feedback to improve products and services
Proactively address and resolve customer issues or concerns
Collaborate with cross-functional teams to ensure timely and effective problem resolution
Develop a deep understanding of the company’s products or services
Stay informed about product updates and industry trends to provide valuable insights to customers
Monitor customer accounts for renewal and work towards ensuring a high renewal rate
Identify opportunities for upselling or cross-selling additional products or services
Assess customer data and analytics to identify trends, measure customer health, and predict potential issues
Continuously learn and build expertise across XTM Group products, services and assigned customers

Requirements

What you’ll need

Bachelor’s degree in business, management or a related field
Proven experience in customer success, account management or a related role
Demonstrable expertise in the field of Localization, encompassing workflows, tools, and best practices
Excellent communication, negotiation and interpersonal skills
Analytical mindset with the ability to interpret data and trends
Familiarity with CRM software, key sales metrics and CS tools
Ability to collaborate effectively with cross-functional teams
Self-motivated and self-disciplined to work successfully in a remote environment
Enthusiastic and “can do” attitude

Benefits

Comp & perks

Shape the future of AI-powered search — work at the intersection of SEO, paid media, and emerging AI discovery platforms
Make a measurable impact — directly influence pipeline growth, visibility, and business performance
Work with modern tools and technologies — leverage AI tools and data-driven workflows to move faster and smarter
Grow your career globally — access international opportunities, mentorship, and career development pathways
Collaborate with talented teams — partner with specialists across marketing, content, operations, and technology
Continuous learning culture — stay ahead of industry trends with access to training resources and industry expertise
Competitive compensation & benefits — designed to support both your professional and personal growth
Recruitment process accommodations available
Onboarding support