Customer Success Manager

XYZ Reality

. Own the day-to-day client relationship across assigned projects, acting as the primary point of contact for site teams, project managers, and senior stakeholders to ensure they get full value from the XYZ platform.

Posted 11/5/2026full-timeUnited KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in construction delivery with a focus on Electrical Engineering, Civil/Structural/Architectural (CSA), Project Controls, or Commissioning. Engages effectively with senior stakeholders and drives client satisfaction through proactive communication and measurable value delivery.

Highest-signal resume keywords

Construction Delivery ExpertiseElectrical Engineering SpecialismCivil/Structural/Architectural (CSA) KnowledgeProject Controls ExperienceClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Construction DeliveryElectrical EngineeringCivil EngineeringStructural EngineeringArchitectural EngineeringProject ControlsCommissioningReporting and Insight GenerationRisk IdentificationAccount Retention

Soft Skills

Effective CommunicationTrust BuildingClient-FocusedCuriosity About TechnologyResilience

Industry Keywords

ConstructionField ExperienceStakeholder EngagementOn-Site AdoptionCommercial Growth

About the role

Key responsibilities & impact

Own the day-to-day client relationship across assigned projects, acting as the primary point of contact for site teams, project managers, and senior stakeholders to ensure they get full value from the XYZ platform.
Drive on-site adoption of the XYZ platform by embedding the service into daily workflows, removing adoption barriers, and improving how work gets done.
Translate on-the-ground performance, issues, and wins into clear reporting and insight for client Project Directors, Construction Directors, and VPs.
Identify risks to client satisfaction or adoption early, proactively flag issues, coordinate with internal teams to resolve them, and maintain high delivery standards.
Support commercial growth by contributing to account retention and expansion, demonstrating measurable delivery impact, and working with colleagues on client conversations.
Share client feedback, site observations, and adoption patterns with colleagues to help shape the platform and service.
Spend significant time on client sites working directly with project teams and building trust.
Translate field reality into business value for VPs and senior client stakeholders.

Requirements

What you’ll need

Proven background in construction delivery with specialism in one or more of: Electrical Engineering, Civil / Structural / Architectural (CSA), Project Controls, or Commissioning, on major programmes.
Hands-on site experience that gives you genuine credibility with field teams
Communication skills to engage effectively with senior client stakeholders up to VP level.
Comfortable with extensive travel to project sites as a core part of the role; this is a field-facing position, not a desk job.
Curiosity about technology and genuine openness to learn; you do not need to be a tech expert, but you need to believe that better tools can change how construction gets delivered.
Deep construction specialism: Electrical, CSA, Project Controls, or Commissioning
Naturally builds trust with site teams & senior stakeholders alike
Clear, confident communicator from Sub-Contractor to VP
Client-focused with a drive to deliver measurable value
Curious about technology & motivated to learn
Resilient, adaptable & thrives in a fast-moving environment
Right to work for the location of this role

Benefits

Comp & perks

25 days annual leave + public holidays
Christmas shutdown days on top of your leave allowance
Private healthcare with Vitality
Hybrid working
Biannual salary reviews
Summer & Christmas staff parties
Free Thursday lunch and drinks after work
Office a 5 minute walk from Angel station
Cycle to Work scheme
Employee referral scheme