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Customer Support and Service Assistant – Preferably a Person with a Disability
Yara International. Provide telephone support for inquiries and guidance on operational processes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and operational processes, with a focus on effective communication and problem resolution. Proficient in utilizing ServiceNow and basic Excel skills to enhance customer satisfaction and manage sales order allocation.
Highest-signal resume keywords
Customer Service ExperienceServiceNow ProficiencyBasic Excel SkillsKnowledge of Back-Office OperationsBachelor's Degree in Business Administration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceOperational ProcessesSales Order ManagementIssue ResolutionBack-Office Operations
Soft Skills
Collaborative SpiritOwnershipCuriosityProactive MindsetRespect for Differences
Tools & Technologies
ServiceNowExcelSAP
Industry Keywords
Shared Services CenterContact CenterCustomer SatisfactionAfter-Sales Service
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Provide telephone support for inquiries and guidance on operational processes
- Provide information about Yara policies
- Handle requests submitted through the ServiceNow system
- Address complaints from external and internal customers and carriers
- Resolve issues
- Support the complete after-sales service journey, from sales order registration through final product delivery
- Contribute to customer satisfaction and the efficient management of sales order allocation
Requirements
What you’ll need- Bachelor’s degree completed or in progress in Business Administration, Management Processes, or a related field
- Experience in Customer Service or a Shared Services Center
- Experience in a contact center using multiple channels (ServiceNow, chat, and telephone)
- Basic Excel skills
- Knowledge of back-office operations
- SAP knowledge is a plus
- Availability to work the afternoon/evening shift (2:28 p.m. to 11:59 p.m.)
- Collaborative spirit, ownership, curiosity, a proactive mindset, and respect for differences
- Preferably a person with a disability
Benefits
Comp & perks- Diverse and inclusive work environment
- Equal opportunities for everyone
- Remote work
- Reference and background checks may be conducted when required by the nature of the position, with prior notice to the candidate