Consultant – Service Now ITSM

YASH Technologies

. Develop and maintain catalog items, record producers, and order guides .

Posted 11/3/2026full-timeHyderabad • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow ITSM, focusing on Service Catalog development, Flow Designer workflows, and REST/SOAP integrations. Proficient in automating processes and enhancing operational efficiency through orchestration and scripting.

Highest-signal resume keywords

ServiceNow ITSM ExperienceFlow Designer DevelopmentREST/SOAP IntegrationsMID Server ConfigurationJavaScript and Glide APIs Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Catalog DevelopmentFlow DesignerREST IntegrationsSOAP IntegrationsOrchestrationBusiness RulesScript IncludesClient ScriptsPowerShellService Portal Customization

Tools & Technologies

Integration HubMID ServersKnowledge ManagementCMDB/Discovery

Certifications & Qualifications

CSA CertificationCAD Certification

Industry Keywords

ITSM ProcessesIncident ManagementRequest ManagementChange ManagementProblem Management

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Develop and maintain catalog items, record producers, and order guides
Build Flow Designer-based catalog workflows
Support Incident, Request, Change, and Problem ITSM processes
Design, develop, and improve ITSM solutions to enhance operational efficiency and drive self-service adoption
Develop Flows, Subflows, and reusable Actions
Migrate legacy workflows to Flow Designer
Automate cross-system processes
Build and support REST/SOAP integrations
Use Integration Hub and custom spokes/actions
Implement end-to-end orchestration for provisioning, access, and infrastructure operations
Configure and troubleshoot MID Servers
Ensure secure and reliable system communication
Manage knowledge bases and articles
Configure approval and publishing workflows
Develop using Business Rules, Script Includes, and Client Scripts
Resolve issues across catalog, flows, and integrations
Support upgrades and platform enhancements

Requirements

What you’ll need

4–6+ years of experience in ServiceNow ITSM
Hands-on experience in Service Catalog development
Experience with Flow Designer, including Flows, Subflows, and Actions
Experience with REST/SOAP integrations
Practical exposure to MID Server setup and troubleshooting
Practical exposure to orchestration use cases
Working knowledge of JavaScript and Glide APIs
Working knowledge of the ServiceNow scripting framework
Basic-to-intermediate PowerShell knowledge
Experience with Service Portal customization
Experience with Integration Hub, CMDB/Discovery, and Knowledge Management preferred as good to have
CSA certification preferred
CAD certification optional

Benefits

Comp & perks

Flexible work arrangements
Inclusive team environment
Career-oriented skilling models
Continuous learning, unlearning, and relearning opportunities
Stable employment
Great atmosphere
Ethical corporate culture