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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ServiceNow ITSM solutions, including Service Catalog development, Flow Designer, and REST/SOAP integrations. Proficient in automating processes and enhancing operational efficiency through orchestration and integration.
Highest-signal resume keywords
ServiceNow ITSMFlow DesignerREST/SOAP IntegrationsMID Server TroubleshootingJavaScript
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow ITSMService Catalog DevelopmentFlow DesignerREST IntegrationsSOAP IntegrationsJavaScriptPowerShellBusiness RulesScript IncludesClient Scripts
Tools & Technologies
Integration HubMID ServerService PortalCMDBDiscoveryKnowledge Management
Certifications & Qualifications
CSA CertificationCAD Certification
Industry Keywords
ITSM ProcessesIncident ManagementRequest ManagementChange ManagementProblem ManagementOrchestrationAutomationSelf-Service Adoption
Tech Stack
Tools & technologiesITSMJavaScriptServiceNowSOAP
About the role
Key responsibilities & impact- Develop reports and dashboards
- Develop and maintain catalog items, record producers, and order guides
- Build Flow Designer-based catalog workflows
- Support ITSM processes including Incident, Request, Change, and Problem
- Design, develop, and improve ITSM solutions that enhance operational efficiency and drive self-service adoption
- Develop Flows, Subflows, and reusable Actions
- Migrate legacy workflows to Flow Designer
- Automate cross-system processes
- Build and support REST/SOAP integrations
- Use Integration Hub and custom spokes/actions
- Implement end-to-end orchestration for provisioning, access, and infrastructure operations
- Configure and troubleshoot MID Servers
- Ensure secure and reliable system communication
- Manage knowledge bases and articles
- Configure approval and publishing workflows
- Develop using Business Rules, Script Includes, and Client Scripts
- Resolve issues across catalog, flows, and integrations
- Support upgrades and platform enhancements
Requirements
What you’ll need- 3-5+ years of experience in ServiceNow ITSM, Reports, Service Catalog, Flow Designer, integrations, and orchestration
- Hands-on experience in Service Catalog development
- Experience with Flow Designer, including Flows, Subflows, and Actions
- Experience with REST/SOAP integrations
- Practical exposure to MID Server setup and troubleshooting
- Practical exposure to orchestration use cases
- Working knowledge of JavaScript and Glide APIs
- Working knowledge of the ServiceNow scripting framework
- Working knowledge of PowerShell
- Experience with Service Portal customization
- Experience with Integration Hub, CMDB/Discovery, and Knowledge Management is good to have
- CSA certification preferred
- CAD certification optional
Benefits
Comp & perks- Flexible work arrangements
- Continuous learning, unlearning, and relearning opportunities
- Career-oriented skilling models
- Inclusive team environment
- Agile self-determination, trust, transparency, and open collaboration
- Support needed for realization of business goals
- Stable employment
- Great atmosphere and ethical corporate culture