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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in SAP CS (Customer Service) module processes, including service contract management, warranty claim management, and service order management. Proficient in building integrations between SAP and non-SAP applications while maintaining high levels of customer trust in a 24 x 5 support environment.
Highest-signal resume keywords
SAP CS Module ExpertiseSAP S/4HANA Rise on AWSService Contract ManagementWarranty Claim ManagementIntegration Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SAP CS ModuleService Contract ManagementWarranty Claim ManagementService Order ManagementRICEF-W ObjectsBusiness Process Requirement AnalysisCorrective Maintenance ServicePreventive Maintenance ServiceService Monitoring and AnalyticsIntegration Between SAP and Non-SAP Applications
Soft Skills
Excellent Communication SkillsCustomer Trust and Confidence
Tools & Technologies
ServiceNowSolution Manager
Certifications & Qualifications
S4 Certification
Industry Keywords
Customer ServiceSupport Functions24 x 5 Support Environment
Tech Stack
Tools & technologiesAWSServiceNow
About the role
Key responsibilities & impact- Provide SAP CS (Customer Service) consulting expertise
- Work with SAP CS module processes and functionality
- Handle issues, troubleshooting, and support functions
- Build integrations between SAP and non-SAP applications
- Work with SAP S/4HANA Rise on AWS
- Support service processes including maintenance, contracts, monitoring, analytics, warranty claims, repairs, recurring services, service orders, and interaction-center requests
- Analyze business process requirements and gaps
- Work with RICEF-W objects
- Use ticketing and support tools such as ServiceNow and Solution Manager
- Maintain high levels of customer trust and confidence
- Operate in a 24 x 5 support environment
Requirements
What you’ll need- Minimum of 5-7 years of in-depth knowledge of the SAP CS (Customer Service) module
- Bachelor’s degree in Computer Science or equivalent from an accredited college or university
- Experience of SAP S/4 HANA Rise on AWS is mandatory
- S4 Certification is an added advantage
- Experience with Org. Structure, CS Master Data / Supporting Document Types for Service, and Pricing
- Experience with Corrective Maintenance Service and Preventive Maintenance Service
- Experience with Service Contract Management
- Experience with Service Monitoring and Analytics
- Experience with Warranty Claim Management, including Customer Claim Processing and Supplier Recovery Processing
- Experience with In-House Repair (3XK)
- Experience with Recurring Services
- Experience with Service Order Management
- Experience with Interaction Center Service Request Management
- Experience with Business Process Requirement GAPs and Analysis
- Experience with RICEF-W Objects
- Proficiency in handling issues, troubleshooting, and support functions
- Experience building integrations between SAP and non-SAP applications
- Good knowledge of ticketing tools such as ServiceNow and Solution Manager
- Ability to establish and maintain customer trust and confidence
- Excellent communication skills
- Readiness to work in a 24 x 5 support environment
Benefits
Comp & perks- Flexible work arrangements
- Free spirit and emotional positivity
- Agile self-determination, trust, transparency, and open collaboration
- Support needed for the realization of business goals
- Stable employment with a great atmosphere and ethical corporate culture
- Continuous learning, unlearning, and relearning opportunities
- Career-oriented skilling models