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Senior Consultant – SAP PP, QM
YASH Technologies. Manage and support SAP Production Planning and Quality Management processes for a large healthcare client .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in SAP Production Planning (PP) and Quality Management (QM) processes, with a strong focus on incident management, problem resolution, and compliance with healthcare industry standards. Proven ability to lead support teams and drive continuous improvement initiatives while ensuring high-quality service delivery.
Highest-signal resume keywords
SAP AMS Support ExperienceSAP PP (Production Planning)SAP QM (Quality Management)ITIL Processes: Incident Management, Problem Management, Change ManagementHealthcare Industry Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
SAP MM IntegrationBatch ManagementMaster Data ManagementManufacturing ProcessesPP/QM Configuration and CustomizationS/4HANA IntegrationCapacity PlanningProduction SchedulingMRP ProcessesTroubleshooting Planning Issues
Soft Skills
Proficient Communication SkillsProactive Approach
Tools & Technologies
SAP S/4HANAITIL StandardsKnowledge Management Systems
Industry Keywords
Healthcare ComplianceGxPFDASOXSupply Chain Management
About the role
Key responsibilities & impact- Manage and support SAP Production Planning and Quality Management processes for a large healthcare client
- Lead AMS support activities as the primary point of contact for business stakeholders
- Manage incidents, service requests, problem management, and change requests within agreed SLAs
- Conduct daily operational reviews and prioritize production support activities
- Coordinate with business users, functional teams, BASIS, security, and development teams
- Drive root cause analysis and implement preventive actions for recurring issues
- Support month-end, quarter-end, and year-end business activities
- Support production orders, process orders, work centers, routings, BOMs, and MRP processes
- Analyze and troubleshoot planning and manufacturing execution issues
- Monitor MRP runs and resolve planning exceptions
- Support capacity planning, production scheduling, and shop floor integration
- Coordinate with MM, WM/EWM, SD, and QM teams for end-to-end process support
- Support inspection lots, quality notifications, quality certificates, and usage decisions
- Manage quality planning, inspections, and quality control processes
- Resolve incoming, in-process, and finished-goods inspection issues
- Support batch management and traceability requirements
- Ensure compliance with healthcare and regulatory standards
- Gather business requirements and prepare functional specifications
- Support minor enhancements, testing, deployments, system tuning, and continuous process improvements
- Participate in project upgrades, S/4HANA initiatives, and system improvements
- Maintain support documentation, SOPs, knowledge articles, and training materials
- Ensure compliance with FDA, GxP, SOX, and healthcare industry requirements
- Support audit activities and provide required system documentation
- Manage SAP AMS delivery and ensure SLA compliance and high-quality service
- Manage incident, problem, change, and release management activities following ITIL standards
- Collaborate with offshore delivery teams for 24x7 coverage and global service continuity
- Lead transition activities, knowledge transfer, transition governance, stabilization, and handover into steady-state AMS operations
- Build relationships with client stakeholders and drive continuous improvement initiatives
- Identify automation and optimization opportunities
- Support innovation projects such as migration to S/4HANA Embedded PP or warehouse automation integration
- Maintain comprehensive knowledge management and documentation
Requirements
What you’ll need- Minimum 5 years of SAP AMS support experience
- Experience managing offshore/onshore support teams
- Strong knowledge of SAP PP (Production Planning)
- Strong knowledge of SAP QM (Quality Management)
- Strong knowledge of SAP MM integration
- Knowledge of batch management
- Knowledge of master data management
- Knowledge of manufacturing processes
- Strong knowledge of ITIL processes: Incident Management, Problem Management, Change Management, and Service Level Management
- Understanding of healthcare industry business processes in manufacturing, supply chain, and related areas
- Ability to handle interfaces between ECC and S/4HANA SAP systems and third-party system integrations
- Proficient communication skills and proactive approach when working with US clients
- Knowledge of output types, IDOCs, and batch jobs is a plus
- Experience with PP/QM configuration and customization
- Experience supporting integrations with SAP S/4HANA, PP, TM, QM, and 3PL systems
Benefits
Comp & perks- Flexible work arrangements
- Stable employment with a great atmosphere and ethical corporate culture
- Career-oriented skilling models
- Continuous learning, unlearning, and relearning
- Inclusive team environment
- Support needed for the realization of business goals
- Agile self-determination, trust, transparency, and open collaboration