Senior Software Engineer – Service Now ITSM

YASH Technologies

. Develop and maintain catalog items, record producers, and order guides .

Posted 9/18/2026full-timePune • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow ITSM development, including Service Catalog and Flow Designer, with a strong focus on automation, integration, and operational efficiency. Proficient in scripting and orchestration to enhance self-service capabilities and streamline IT processes.

Highest-signal resume keywords

ServiceNow ITSM DevelopmentFlow DesignerREST/SOAP IntegrationsMID Server ConfigurationJavaScript

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ITSM DevelopmentService Catalog DevelopmentFlow DesignerREST IntegrationsSOAP IntegrationsJavaScriptGlide APIsPowerShellBusiness RulesClient Scripts

Tools & Technologies

Integration HubService PortalCMDBDiscoveryKnowledge Management

Certifications & Qualifications

CSA CertificationCAD Certification

Industry Keywords

ITSM ProcessesOrchestrationOperational EfficiencySelf-Service AdoptionKnowledge Bases

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Develop and maintain catalog items, record producers, and order guides
Build Flow Designer-based catalog workflows
Support Incident, Request, Change, and Problem ITSM processes
Design, develop, and improve ITSM solutions to enhance operational efficiency and self-service adoption
Develop Flows, Subflows, and reusable Actions
Migrate legacy workflows to Flow Designer
Automate cross-system processes
Build and support REST/SOAP integrations
Use Integration Hub and custom spokes/actions
Implement end-to-end orchestration for provisioning, access, and infrastructure operations
Configure and troubleshoot MID Servers
Ensure secure and reliable system communication
Manage knowledge bases and articles
Configure approval and publishing workflows
Develop using Business Rules, Script Includes, and Client Scripts
Resolve issues across catalogs, flows, and integrations
Support upgrades and platform enhancements

Requirements

What you’ll need

4+ years of experience in ServiceNow ITSM development; stated experience range of 4 to 6 years
Hands-on experience with Service Catalog development
Hands-on experience with Flow Designer, including Flows, Subflows, and Actions
Hands-on experience with REST/SOAP integrations
Practical exposure to MID Server setup and troubleshooting
Practical exposure to orchestration use cases
Working knowledge of JavaScript and Glide APIs
Working knowledge of the ServiceNow scripting framework
Working knowledge of PowerShell, basic-to-intermediate level
Experience with Service Portal customization
Experience with Integration Hub, CMDB/Discovery, and Knowledge Management preferred as good-to-have skills
CSA certification preferred
CAD certification optional

Benefits

Comp & perks

Flexible work arrangements
Inclusive team environment
Career-oriented skilling models
Continuous learning, unlearning, and relearning opportunities
Agile self-determination, trust, transparency, and open collaboration
Support needed for realization of business goals
Stable employment
Ethical corporate culture
Great atmosphere