Customer Support, Market Data Specialist II

Yes Energy

. Act as a front-line expert for external users and internal teams, resolving complex technical issues and data inquiries .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support and customer service, utilizing SQL and API products to resolve complex issues while effectively communicating technical information to users. Proven ability to manage workflows within CRM systems and advocate for user experience improvements in the energy industry.

Highest-signal resume keywords

SQL ProficiencyCRM Workflow ManagementTechnical Support ExperienceAPI FamiliarityEnergy Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLAPI ProductsData AnalysisTechnical TroubleshootingProcess OptimizationPythonOracle SQLSnowflake SQL

Soft Skills

Proactive MindsetExceptional Service OrientationEffective CommunicationCuriosity

Tools & Technologies

FreshdeskJiraSalesforceYes Energy Product Suite

Industry Keywords

Energy IndustryEquities TradingCommodities Trading

Tech Stack

Tools & technologies

OraclePythonSQL

About the role

Key responsibilities & impact

Act as a front-line expert for external users and internal teams, resolving complex technical issues and data inquiries
Consult with users to identify and implement efficient ways to use Yes Energy’s tools for their specific needs
Utilize SQL and API products to troubleshoot issues and help customers navigate complex datasets
Educate users on key features and benefits, translating technical capabilities into business value
Collaborate with Product Management and Customer Success to escalate recurring issues and advocate for user-experience improvements
Document, track, and resolve inquiries within the CRM while meeting or exceeding established Service Level Agreements
Maintain high-quality support through proactive communication and reliable technical expertise
Drive team skill development through skill sharing and ticket collaboration
Participate in an on-call rotation schedule

Requirements

What you’ll need

Minimum of 3 years in technical support, helpdesk, or technical sales roles
Experience managing workflows within CRM software such as Freshdesk, Jira, or Salesforce
Proven ability to translate complex technical information into concise, accessible solutions for customers
Comfortable delivering solutions via phone, email, and formal presentations
Proficient in using SQL as a primary tool for data investigation and troubleshooting
A curious mindset with a drive to master complex concepts and resolve sophisticated technical issues
A passion for exceptional service and a commitment to understanding the "why" behind customer needs
A proactive mindset focused on identifying and eliminating inefficiencies through process optimization
Experience in the energy industry or equities/commodities trading
Familiarity with Python, APIs, and data science/analysis
Proficiency in Oracle or Snowflake SQL environments
Prior experience with Yes Energy’s product suite

Benefits

Comp & perks

Additional compensation for participation in the on-call rotation schedule
Real bonuses that are achievable and that you can impact
Medical insurance
401(k) Plan with matching
Flexible vacation
Flexible work schedules
Formal and informal professional development investment and funding