Senior Customer Support, Market Data Specialist

Yes Energy

. Provide exceptional customer service, answer questions, troubleshoot issues, and provide technical support to internal and external customers.

Posted 9/23/2026full-timeUnited StatesSenior💰 $60,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical customer support, with a strong ability to troubleshoot complex issues and deliver tailored training. Proficient in SQL and Python, with experience in the energy industry and CRM software management.

Highest-signal resume keywords

Technical Customer SupportSQL ProficiencyPython ProficiencyCRM Software ExperienceEnergy Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical SupportData AnalysisProcess ImprovementTraining Delivery

Soft Skills

Exceptional Customer ServiceEffective CommunicationLeadership Skills

Tools & Technologies

Yes Energy SoftwareAPICRM SystemsFreshdeskJiraSalesforce

Industry Keywords

Energy IndustryEquities TradingCommodities Trading

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Provide exceptional customer service, answer questions, troubleshoot issues, and provide technical support to internal and external customers.
Assist with onboarding new support personnel through shadowing to develop product and technical knowledge.
Lead and facilitate troubleshooting calls with customers.
Help customers understand optimal workflows to meet their needs.
Serve as a subject matter expert for assigned product lines.
Build skills working with Yes Energy software, including API and SQL data products.
Provide training and coaching for newer team members when asked.
Work directly with users to understand and resolve application-related issues.
Manage, track, and resolve support inquiries and issues via a CRM system per service level agreements.
Document customer issues clearly and thoroughly for development staff.
Coordinate with the technical writer to create and maintain internal knowledge base documentation.
Create, update, and close CRM inquiries/cases and other problem-resolution tickets within designated timeframes.
Work closely with Customer Success to communicate trends, customer risks, and opportunities.
Facilitate communication among the broader support team for known issues and new products and features.

Requirements

What you’ll need

Minimum of 3 years experience in technical customer support, helpdesk, and technical sales roles.
Comfortable communicating solutions to customers across IM, phone, email, formal presentations, etc.
Exceptional customer service with the ability to digest complex technical information and translate that back to customers concisely.
Ability to troubleshoot and resolve advanced technical support and application issues.
Proven ability to deliver effective customized training based on customer needs and use cases.
Leadership skills are necessary to set a standard of excellence and guide teams through change.
A mind for process improvement as opposed to making do with inefficiencies.
Energy industry experience or experience in equities/commodities trading.
Proficiency in SQL and Python and familiarity with APIs.
Data science and analysis experience.
Experience interacting with CRM software (Freshdesk, Jira, Salesforce, etc.).
Experience with Yes Energy’s products will set you apart from other candidates.

Benefits

Comp & perks

Bonus
Medical insurance
401(k) Plan with matching
Flexible vacation
Flexible work schedules
Formal and informal professional development investment and funding