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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong IT operations management capabilities, with a focus on incident resolution, team leadership, and process improvement. Proficient in utilizing monitoring tools and ticketing systems to enhance service delivery and operational efficiency.
Highest-signal resume keywords
IT Operations ManagementIncident ResolutionTeam LeadershipMonitoring Tools ProficiencyProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLIncident AnalysisRequest TrackingKPI MonitoringTechnical Expertise
Soft Skills
Customer-Service OrientationExcellent Communication SkillsTeam Dynamic Support
Tools & Technologies
GLPIGrafana
Industry Keywords
Retail ExperienceDistribution ExperienceIT Services
Tech Stack
Tools & technologiesGrafanaSQL
About the role
Key responsibilities & impact- Oversee RUN activities, anticipate priorities, and ensure the availability of IT services
- Manage two technicians, allocate assignments, support their professional development, and foster a strong team dynamic
- Take ownership of complex incidents, identify their root causes, and coordinate their resolution
- Organize request tracking through GLPI and prioritize interventions
- Use monitoring tools, particularly Grafana, to track KPIs, detect anomalies, and anticipate issues
- Share key information with the Technical Department, flag areas requiring attention, and propose solutions
- Analyze recurring incidents, streamline processes, and improve support efficiency
Requirements
What you’ll need- Degree in IT or a technical background that has provided strong hands-on experience
- Approximately 5 years of experience in IT operations or RUN management
- Previous experience in retail or distribution would be an advantage
- Strong operational perspective and technical expertise
- Experience supporting or managing a team
- Ability to analyze, prioritize, and resolve incidents
- Proficiency with ticketing and monitoring tools
- Knowledge of SQL is a plus
- Strong customer-service orientation and excellent communication skills
Benefits
Comp & perks- Swile meal card loaded with €10 per day worked, 60% covered by Yevo
- 9 to 12 additional leave days (RTT)
- 100% coverage of public transport passes or contribution toward transportation costs
- Works Council benefits (CSE)
- Optional supplementary health insurance already available
- 100% employer-paid disability and life insurance
- Training and support for professional development