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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong expertise in IT operations management, with a focus on incident resolution, team leadership, and process improvement. Proficient in using monitoring and ticketing tools to enhance service delivery and customer satisfaction.
Highest-signal resume keywords
IT Operations ManagementIncident ResolutionTeam LeadershipMonitoring ToolsSQL Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT DegreeTechnical ExpertiseIncident AnalysisProcess ImprovementKPI Tracking
Soft Skills
Customer-Service OrientationExcellent Communication SkillsTeam Dynamics Support
Tools & Technologies
GLPIGrafanaTicketing Tools
Industry Keywords
Retail ExperienceDistribution ExperienceRUN Management
Tech Stack
Tools & technologiesGrafanaSQL
About the role
Key responsibilities & impact- Supervise RUN activities, anticipate priorities, and ensure the availability of IT services
- Manage two technicians, allocate responsibilities, support their development, and foster strong team dynamics
- Take ownership of complex incidents, identify their root causes, and coordinate their resolution
- Organize the tracking of requests through GLPI, prioritize interventions, and ensure they are handled as quickly as possible
- Use monitoring tools, including Grafana, to track KPIs, detect anomalies, and anticipate issues
- Act as a liaison with the Technical Department, share key information, flag areas requiring attention, and propose solutions
- Analyze recurring incidents, streamline processes, and implement initiatives to improve support
Requirements
What you’ll need- Degree in IT or a technical background that has led to strong hands-on expertise
- Approximately 5 years of experience in IT operations or RUN management
- Initial experience in retail or distribution preferred
- Strong operational perspective and technical expertise
- Experience supporting or managing a team
- Ability to analyze, prioritize, and resolve incidents
- Comfortable using ticketing and monitoring tools
- Knowledge of SQL would be a strong advantage
- Strong customer-service orientation and excellent communication skills
Benefits
Comp & perks- Swile meal voucher card credited with €10 per day worked, 60% funded by Yevo
- 9 to 12 additional days off (RTT)
- 100% coverage of public transportation passes or contribution toward transportation costs
- Works Council benefits (CSE)
- Supplementary health insurance with optional coverage already selected
- Income protection insurance fully covered (100%)
- Training and support for professional development