Customer Support Representative

YKK

. Receive and process customer orders via phone, email, fax, web, and EDI .

Posted 10/13/2026full-timeAtlanta • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on order processing, communication, and problem-solving. Proficient in maintaining accurate records and ensuring compliance with quality and safety standards.

Highest-signal resume keywords

Customer Service ExperienceOrder ProcessingMicrosoft Office ProficiencyStrong Communication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order InputOrder TrackingRecord MaintenanceB2B Environment ExperienceMultitasking

Soft Skills

Strong CommunicationProblem-SolvingIndependenceAttention to Detail

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

ManufacturingEnvironmental StandardsQuality StandardsHealth & Safety StandardsCustomer Experience

About the role

Key responsibilities & impact

Receive and process customer orders via phone, email, fax, web, and EDI
Input orders into the system and monitor their status to ensure timely delivery
Resolve customer inquiries related to product availability, shipping, and delivery timelines
Coordinate with Sales, Planning, and Manufacturing to address and resolve customer issues
Track open orders, backorders, and purchase orders
Maintain accurate records and perform general office duties
Comply with YKK’s environmental, quality, health & safety, and confidentiality standards
Perform other general office work as assigned
Serve as the frontline connection between customers and internal teams
Ensure a seamless customer experience from order placement to delivery
The role has no direct supervisory responsibilities

Requirements

What you’ll need

High school diploma or GED required
2–5 years of customer service experience, preferably in a manufacturing or B2B environment
Proficiency in Microsoft Office
Strong communication and problem-solving skills
Ability to multitask and work independently with minimal supervision
Reasonable and predictable attendance is required
Ability to occasionally lift and/or move up to 20 pounds
Ability to perform occasional standing, walking, sitting, reaching, stooping, kneeling, crouching, or crawling
Close vision and ability to adjust focus
Must wear appropriate safety protective equipment at the proper times and in the proper environments

Benefits

Comp & perks

Equal opportunity employer
Safe workplace commitment
Workplace free of smoke and smokeless tobacco products
No tolerance for illegal drugs or abuse of legal drugs or alcohol in the workplace
Appropriate safety protective equipment provided/required as part of the safety program