Strategic Customer Success Manager

Yoodli AI Roleplays

. Ensure seamless customer experiences across all stages of the customer journey .

Posted 10/16/2026full-timeSeattle • Washington • United StatesMid-LevelSenior💰 $150,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise customer accounts and driving customer success metrics, with a strong focus on customer experience strategies and cross-functional collaboration. Proficient in utilizing customer engagement platforms and advanced analytics tools to enhance customer lifecycle management.

Highest-signal resume keywords

Enterprise Customer Success ManagementCustomer Experience Strategy ExecutionCustomer Engagement PlatformsAdvanced Analytics ToolsCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success MetricsAccount ManagementCustomer Adoption StrategiesLifecycle Management AutomationOperational Efficiency Improvement

Soft Skills

Exceptional Communication SkillsTeam-First AttitudeCreativityHumilityLearning Agility

Tools & Technologies

CRM ToolsCustomer Engagement PlatformsAnalytics Tools

Industry Keywords

SaaS EcosystemCustomer JourneyCustomer SatisfactionNPSRetention

About the role

Key responsibilities & impact

Ensure seamless customer experiences across all stages of the customer journey
Build strong customer relationships and maximize customer satisfaction
Manage enterprise client accounts
Increase customer satisfaction, NPS, retention, and product adoption
Drive business expansion
Collaborate closely with sales, product, and leadership teams

Requirements

What you’ll need

5+ years of experience as an enterprise customer success manager
Proven track record of managing enterprise accounts, driving adoption, and achieving customer success metrics
Experience shaping and executing customer experience strategies for enterprise lifecycle stages
Skilled at working cross-functionally with sales, leadership, and product teams to deliver customer value
Exceptional verbal and written communication skills with a talent for clear and persuasive articulation of ideas
Strong proficiency in customer engagement platforms and CRM tools
Humility, creativity, and team-first-attitude, with a love for learning
Deep understanding of the SaaS ecosystem and strategies to guide customers through the adoption curve
Proficient in using advanced analytics tools to monitor customer usage patterns and predict future behaviors
Ability to develop and implement automation strategies that enhance customer lifecycle management from onboarding to renewal, reducing manual processes and improving operational efficiency

Benefits

Comp & perks

Equity opportunities at a fast growing company
Health, dental, vision insurance
401k plans
Flexible PTO
Free lunches at the office
Work on a daily basis with the founding team and mentors
Join a fun, inclusive and highly motivated team culture