Technical Account Manager

Yoodli AI Roleplays

. Serve as the technical escalation point for enterprise customers, owning issues from triage through resolution .

Posted 11/4/2026full-timeRemote • United StatesJuniorMid-Level💰 $110,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical account management and customer success within a SaaS environment, with a strong focus on resolving technical issues, managing enterprise accounts, and fostering relationships with stakeholders. Proficient in SSO/SAML, REST APIs, and integration processes, while effectively communicating complex technical concepts to diverse audiences.

Highest-signal resume keywords

Technical Account ManagementSSO/SAML IntegrationREST APIsCustomer Relationship ManagementTechnical Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Issue ResolutionConsole Log AnalysisBug ReportingIntegration Guide DocumentationData Flow Understanding

Soft Skills

Strong Written CommunicationOrganizational SkillsProactive Problem SolvingEmpathy in Customer Interactions

Tools & Technologies

HubSpotJiraSalesforceLMS PlatformsAI Coaching Platforms

Industry Keywords

SaaSEnterprise AccountsCustomer SuccessTechnical SupportSales Enablement

About the role

Key responsibilities & impact

Serve as the technical escalation point for enterprise customers, owning issues from triage through resolution
Investigate product bugs, reproduce issues, and write documented escalations for engineering
Respond to inbound technical inquiries accurately, empathetically, and quickly
Own response and resolution against defined SLA commitments, including accelerated targets for critical issues
Track open issues, communicate status and resolution timelines, and monitor integration alerts and usage anomalies
Build and maintain technical relationships with administrators, IT leads, and technical stakeholders
Lead technical onboarding covering SSO configuration, LMS/CRM integrations, admin setup, and custom roleplay scenario deployment
Conduct technical health reviews to identify adoption blockers, underutilized features, and integration opportunities
Partner with Customer Success, Professional Services, and Solution Engineering on renewals, expansions, and integrations
Become a deep expert in Yoodli’s AI coaching platform, roleplay scenarios, and data flows
Translate customer technical requirements into product feedback for engineering and product teams
Document solutions, workarounds, and integration guides to reduce ticket volume and support self-service

Requirements

What you’ll need

2-4 years of experience in a technical account management, technical customer success, or senior technical support role at a SaaS company
Comfortable owning a small, high-touch book of business, typically 1-4 strategic enterprise accounts
Comfortable with SSO/SAML, REST APIs, and webhooks
Thorough understanding of reading console logs, HAR files, and network traces to diagnose issues
Experience working directly with enterprise SaaS customers
Ability to explain complex technical issues to non-technical executives and write precise bug reports for engineers
Strong written communication skills
Organized and proactive, with ability to track open issues across accounts
Experience with HubSpot, Jira, Salesforce, or similar support/CRM platforms
Genuine curiosity and excitement about AI and communication technology
Experience with LMS platforms such as Docebo, Seismic Learning, or Lessonly is a bonus
Familiarity with sales enablement or learning and development software is a bonus
Experience supporting a platform with a complex integration surface is a bonus
Experience working within a multi-stakeholder enterprise account team is a bonus

Benefits

Comp & perks

Significant equity opportunities at a venture-backed company
Supportive CEO and Co-Founder and smart teammates who care
Input into how the support function grows
Opportunity to join a high-growth, high-trajectory organization