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Customer Relationship Consultant – 100% Chat
YOU.BPOTECH. Provide inbound chat support to individual customers and business service providers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical skills and computer proficiency to provide effective inbound chat support, while maintaining professionalism and empathy in challenging customer interactions.
Highest-signal resume keywords
Chat Support ExperienceAnalytical SkillsMultitasking AbilityTyping SkillsCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Computer ProficiencyAnalytical ProfileTyping SkillsRecord KeepingSolution Identification
Soft Skills
EmpathyProfessionalismComposureCommunication SkillsProblem-Solving
Industry Keywords
Inbound Chat SupportCustomer InteractionService Provider SupportSimultaneous Chat HandlingCustomer Complaints
About the role
Key responsibilities & impact- Provide inbound chat support to individual customers and business service providers
- Understand and clarify questions, record suggestions, and handle complaints
- Provide customers with comprehensive support and guidance
- Handle up to four simultaneous chat screens
- Analyze requests and identify the best solution for each situation
- Assist customers in challenging interactions with a professional, empathetic, and solution-oriented approach
- Accurately record information and actions taken during each interaction
Requirements
What you’ll need- At least 18 years old
- High school diploma
- Easy access to the Barra Funda area of São Paulo
- Former Kainos or You BPO Tech employees must have a six-month gap before returning to the company
- Computer proficiency
- Analytical profile, with the ability to interpret information and identify solutions
- Experience providing chat support
- Experience handling multiple screens simultaneously
- Good typing skills and the ability to enter records quickly during interactions
- Ability to handle customers in challenging situations while maintaining composure, empathy, and professionalism
Benefits
Comp & perks- Performance-based bonus
- TotalPass
- Day off during your birthday month
- Meal or food allowance
- Unlimited transportation allowance
- Amil health insurance
- Porto Seguro dental insurance
- Career development plan starting in the fourth month of employment
- Childcare assistance for children under two years old
- Partnerships with colleges and universities
- Professional development plan
- Family allowance