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YSSY

Identity Management Analyst, Junior

YSSY

. Manage ITSM tickets related to support for Identity and Privileged Access Management solutions .

Posted 9/15/2026full-timeBarueri • BrazilJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing ITSM tickets for Identity and Privileged Access Management solutions, with strong communication skills and a proactive approach to tracking and documenting processes. Familiarity with One Identity solutions and ITSM tools enhances operational support capabilities.

Highest-signal resume keywords
ITSM Ticket ManagementIdentity ManagementOne Identity SolutionsStrong Communication SkillsDocumentation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Identity ManagementPrivileged Access ManagementITSM ToolsTicket CreationSLA MonitoringKnowledge Base CreationOperational Support
Soft Skills
Proactive ApproachOrganizational SkillsCollaborative MindsetWillingness to Learn
Tools & Technologies
One Identity ManagerIGAPAMSafeguard
Industry Keywords
Identity and Access ManagementSecurity Solutions

Tech Stack

Tools & technologies
ITSM

About the role

Key responsibilities & impact
  • Manage ITSM tickets related to support for Identity and Privileged Access Management solutions
  • Coordinate support processes with vendors and specialists, including ticket creation, categorization, prioritization, and end-to-end follow-up
  • Track tickets and monitor SLAs, keeping deadlines and statuses up to date
  • Address questions and communicate with clients, following up on requests in progress
  • Document completed procedures clearly and consistently
  • Schedule and organize maintenance windows with clients and the technical team
  • Create and maintain knowledge bases (KBs) based on activities performed by specialists
  • Support specialists with operational activities involving identity and access solutions

Requirements

What you’ll need
  • Early-career experience in security or identity management
  • Strong written and verbal communication skills for interaction with clients and team members
  • Proactive and organized approach to tracking requests
  • Strong ability to document activities and processes
  • Collaborative mindset and willingness to learn in a demanding technical environment
  • English proficiency for reading technical documentation
  • Knowledge of One Identity solutions (OIM/Identity Manager, IGA, PAM, Safeguard) is a plus
  • Experience with or familiarity with other IAM/security solutions is a plus
  • Previous experience with ITSM tools is a plus

Benefits

Comp & perks
  • BIZ flexible benefits card
  • Alice Health Insurance
  • Amil Dental Plan (optional)
  • Life Insurance
  • Transportation allowance
  • Wellhub (Gympass)
  • SESC membership
  • Childcare assistance for mothers and fathers
  • Apoio Pass employee assistance program